Director, Project Management Office (PMO)

Zentro Internet is one of the largest independent internet service providers focused on multi-dwelling units in the United States. They are seeking a Director of PMO to lead enterprise-wide project execution and ensure alignment across departments while managing acquisition integrations.

Responsibilities:

• Establish and lead a centralized PMO function, including frameworks, tools, and standards for project intake, prioritization, execution, and reporting
• Define and enforce project governance, including stage gates, documentation standards, risk management, and escalation protocols
• Build and maintain a portfolio view of all active initiatives, aligned to executive priorities and resource capacity
• Drive execution of internal, interdepartmental projects across IT, Network Operations, Customer Experience, Sales, Finance, and HR
• Partner with department leaders to define project scope, timelines, dependencies, and success metrics
• Identify and resolve cross-functional bottlenecks, ensuring accountability and forward momentum
• Standardize how 'everyday' projects are defined, tracked, and delivered across the organization.Develop and manage integrated program plans and timelines
• Track progress, identify risks, and drive issue resolution
• Lead project management for acquisitions, including integration planning and execution across systems, people, and processes
• Coordinate integration workstreams (e.g., systems consolidation, network integration, payroll/HRIS alignment, customer migration, vendor rationalization)
• Ensure tight coordination between technical and operational teams during integration phases
• Manages vendor relationships as needed to support program objectives, coordinate deliverables, and resolve issues
• Evaluate and implement PM tools and systems to support visibility, collaboration, and reporting
• Continuously refine PMO processes to improve efficiency, scalability, and transparency
• Drive a culture of disciplined execution without introducing unnecessary bureaucracy
• Work with our Operations team to help develop our internal project managers and construction project coordinators
• Provide guidance and oversight to ensure consistent execution quality across all projects

Requirements:

• 8–12+ years of project/program management experience, including leadership of cross-functional initiatives
• Proven experience building or leading a PMO in a high-growth or transformation environment
• Experience in telecom, infrastructure, or similarly complex operational environments is a plus
• Strong executive presence with the ability to influence across all levels of the organization
• Demonstrated ability to operate effectively in ambiguity and bring structure to loosely defined problems
• Deep understanding of project management methodologies (i.e. Scrum, Agile), with a pragmatic approach to application
• Experience with PM tools (e.g., Smartsheet, Asana, Monday, Jira, or similar)
• Experience managing multiple related projects simultaneously and within budget
• Direct experience managing M&A integrations
• PMP certification