Application Support & Development Engineer

Diverse Lynx is a company focused on providing IT application support and development services. The Application Support & Development Engineer will be responsible for maintaining, supporting, and enhancing IT applications in the Health Science and Translational Sciences domains, ensuring technical solutions align with business needs.

Responsibilities:

• Serve as the IT managed services lead for applications supporting Translational Sciences and Development, providing oversight of vendor-delivered support and operational services
• Act as a dedicated, hands-on technical resource for supported applications, including application administration, troubleshooting, configuration, upgrades, and production support
• Perform or coordinate application and database installation, configuration, patching, upgrade, deployment, and validation-support activities as needed
• Collaborate in Azure infrastructure environments, including Azure Portal coordination, application server setup, file share setup, storage, connectivity, backup, and environment readiness activities
• Provide technical support for scientific applications, with preferred domain knowledge in protein analysis, mass spectrometry applications, bioinformatics tools, and scientific data management platforms. (list of applications provided at the end of the document)
• Coordinate internally with Enterprise Architecture to onboard new applications and ensure alignment with enterprise standards and architecture principles
• Review requests for new applications or significant changes to existing applications; assess technical fit, hosting model, infrastructure needs, integrations, security, IAM, database requirements, support model, compliance considerations, and operational readiness
• Create requests and supporting technical materials for the Technology Solution Board to review, including solution summaries, architecture considerations, risks, dependencies, and recommended next steps
• Work with Infrastructure and Security teams to onboard approved applications, complete required reviews, address vulnerabilities, establish environments, and prepare solutions for production support
• Provide service support to users, including logging, triaging, responding to, and coordinating resolution of P1 tickets and other production support issues
• Work with IAM teams to automate user access provisioning and de-provisioning for supported applications where feasible
• Create, maintain, and periodically update runbooks, support procedures, escalation paths, system documentation, and operational readiness materials
• Monitor vendor performance and service quality, including incident trends, SLA adherence, recurring issues, operational metrics, and continuous improvement opportunities
• Communicate status, risks, issues, questions, and decisions to IT leadership, business stakeholders, vendors, and cross-functional IT partners in a timely manner

Requirements:

• 8 - 18 years of experience in application maintenance, support, and enhancement of IT applications
• hands-on application and database support experience
• managed services oversight experience
• technical solution assessment experience
• application onboarding experience
• release support experience
• production support experience for scientific and development applications
• ability to assess business requests for new and existing applications from a technical standpoint
• ability to translate business requests into appropriate technology solution recommendations
• experience preparing materials for review by the Technology Solution Board
• experience implementing solutions in alignment with architecture, infrastructure, security, IAM, and operational support standards
• experience serving as the IT managed services lead for applications
• hands-on technical resource experience for supported applications
• experience with application administration, troubleshooting, configuration, upgrades, and production support
• experience performing or coordinating application and database installation, configuration, patching, upgrade, deployment, and validation-support activities
• experience collaborating in Azure infrastructure environments
• experience providing technical support for scientific applications
• experience coordinating with Enterprise Architecture to onboard new applications
• experience reviewing requests for new applications or significant changes to existing applications
• experience assessing technical fit, hosting model, infrastructure needs, integrations, security, IAM, database requirements, support model, compliance considerations, and operational readiness
• experience creating requests and supporting technical materials for the Technology Solution Board
• experience working with Infrastructure and Security teams to onboard approved applications
• experience providing service support to users, including logging, triaging, responding to, and coordinating resolution of P1 tickets and other production support issues
• experience working with IAM teams to automate user access provisioning and de-provisioning
• experience creating, maintaining, and periodically updating runbooks, support procedures, escalation paths, system documentation, and operational readiness materials
• experience monitoring vendor performance and service quality
• experience communicating status, risks, issues, questions, and decisions to IT leadership, business stakeholders, vendors, and cross-functional IT partners
• preferred domain knowledge in protein analysis
• mass spectrometry applications
• bioinformatics tools
• scientific data management platforms