Title: Technical Support Engineer
Location: Sandusky, OH,
Duration: 12+ months Contract
seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service. Prior AI experience is not required strong data center and server fundamentals are what matter most.
What You'll Do
Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime
Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates
Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate
Support both reactive and preventive maintenance following established procedures
Collaborate with internal teams and customers during service events to ensure clear communication and resolution
Document work performed and contribute to shared knowledge and best practices
Participate in on-call rotations and support extended coverage when needed
What You Bring
Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment
Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)
Familiarity with Linux or similar operating systems
Strong troubleshooting and problem-solving abilities
Comfortable working independently on-site and communicating clearly with customers
Willingness to learn and support emerging technologies, including AI platforms
Qualifications
3 5+ years of experience in technical support, field service, or data center roles
Associate or bachelor's degree in IT or related field (or equivalent experience)
Dell or other vendor certifications are a plus, but not required
Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules
