Voice Project Manager (Hosted & PBX Exp) - Remote

Allbridge is a company focused on voice technology, and they are seeking a Project Manager to develop relationships with key voice client projects. The role involves coordinating team efforts and ensuring high-quality project delivery while serving as a subject matter expert.

Responsibilities:

• Work in collaboration with a variety of teams to create long and short-term project plans to complete on time and within budget. May include establishing the schedule, targeting milestones, and setting expectations to adhere to project deadlines
• Work independently to set expectations that implementations are rolled out with careful due diligence and always focus on quality of work, preventing any potential network failure or re-work actions. Has authority to delegate tasks on the project to employees best positioned to complete them
• Make recommendations and effective decisions when presented with multiple options for how to progress with a voice project
• On a day-to-day basis, serve as a point of contact for teams when multiple units are assigned to the same project to set expectations for team synergy
• Track the project status, periodically generate management reports, and attend meetings to coordinate project plans
• Perform quality control on the project throughout development to maintain the standards expected
• Adjust schedules and targets on the project as needs or financing for the project change

Requirements:

• Successful completion of a bachelor's degree from an accredited university in computer science, information technology, network engineering, management, or another related field preferred
• Minimum of five years of customer-facing work experience as a project manager in a professional environment in the information technology sector focused on voice technology
• Discipline is required in change control, budget management, and on-time delivery performance
• Demonstrated solid understanding of voice network concepts and connectivity, data networking concepts highly desirable
• Intermediate knowledge of data networks, hosted and PBX voice applications are required
• Ability to assume responsibility and ownership for work performed
• Ability to provide technical support for co-workers, customers, and other vendors
• Must be able to work independently and in a fast-paced environment
• Handle multiple tasks concurrently through prioritization and accurate problem assessment in a potentially stressful environment
• Customer service oriented with good interpersonal skills; able to respond promptly to client needs, follow through and resolve issues in a pleasant and helpful manner
• Operates daily with a high attention to detail, remains proactive, organized, reliable, and process-focused with ability to multi-task in a dynamic, and rapidly changing product environment
• Must possess excellent written and verbal communication skills, as well as interpersonal skills with a customer service focus in the English language
• Willingness to share knowledge with team members, superiors, and users
• Strives to stay abreast of industry knowledge and performs with a high learning agility
• Must have a strong interest in technical products and solutions
• Must be able to work effectively as a team member in a fast paced, and high-volume work environment, operating with a high level of detail and conscientiousness
• Required to have demonstrated intermediate level PC skills with the ability to effectively operate within a Windows Operating System and Windows based programs such as Microsoft Excel, Word, Outlook, SharePoint, Teams, and Project
• Must be authorized to work in the United States without sponsorship
• Experience in the hospitality industry is a plus
• Project Management Professional (PMP) and/or Projects in Controlled Environments (PRINCE2) certification is a plus
• Mitel experience is preferred