Principal Product Manager - Strategic Accounts

Quantum Health is a privately-owned, independent healthcare navigation organization committed to simplifying healthcare for its members. The Principal Product Manager - Strategic Accounts will act as a key liaison between customers and product strategy, focusing on uncovering needs, co-creating solutions, and driving product adoption.

Responsibilities:

• Product Strategy & Roadmap Leadership: Contribute to product strategy, prioritization, roadmap planning, and outcome measurement while representing customer and market perspectives
• Customer Engagement & Relationship Management: Build trusted relationships with executive, operational, and technical stakeholders and serve as a strategic product partner
• Needs Discovery & Voice of Customer: Identify underlying customer problems, synthesize insights, and translate findings into actionable product requirements
• Co-Creation & Innovation: Partner with customers to design new solutions and evaluate opportunities for scalable, marketable product capabilities
• Product and Engineering Collaboration: Work with engineering teams to validate feasibility, refine requirements, and align delivery with customer expectations
• Change Management & Adoption: Develop stakeholder alignment plans, manage organizational change, and ensure successful adoption of new capabilities
• Outcome Measurement & Continuous Improvement: Track customer outcomes, measure solution impact, and feed insights back into product strategy
• All other duties as assigned

Requirements:

• Bachelor's degree in Business, Product Management, Healthcare Administration, Information Systems or a related field, or equivalent practical experience
• 8+ years of experience in product management, customer-facing product roles, strategic consulting, healthcare technology, or related disciplines
• Demonstrated success building credibility and influencing executive, operational, and technical stakeholders within enterprise customer environments
• Demonstrated ability to translate customer needs into product strategy, roadmap decisions, and measurable business outcomes
• Experience partnering with Product, Engineering, Implementation, and Operations teams to deliver customer-centric solutions
• Exceptional communication, facilitation, organization, and stakeholder management skills
• Experience building trusted advisor relationships with enterprise customers
• Ability to balance customer-specific needs with scalable product strategy
• Experience managing multiple concurrent initiatives, stakeholders, and dependencies within a complex and agile product environment
• Strong analytical and problem-solving skills with experience using data to drive decision-making
• Experience with strategic customer partnerships and executive-level engagement
• Familiarity with healthcare data, integrations, APIs, and interoperability concepts
• Demonstrated systems thinking and ability to connect customer needs to broader business and product strategy
• A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health's policies, values and ethics, and protecting the sensitive data entrusted to us
• Health tech, benefits navigation, payer, provider, or healthcare experience highly preferred