ServiceNow Product Manager

LTM is a company seeking a ServiceNow Product Manager to oversee the product vision and ensure alignment with business objectives. The role involves managing environment setups, solution design, integration management, and stakeholder communication to ensure successful product delivery.

Responsibilities:

• Define and approve requirements for DEV, QA, and UAT instance provisioning
• Coordinate environment setup with platform administrators and infrastructure teams
• Ensure instance availability, access controls, refresh schedules, and configuration consistency across environments
• Track environment readiness for development, testing, integration, and UAT activities
• Govern migration paths (DEV → QA → UAT → PROD)
• Own the overall product vision and ensure alignment with business objectives
• Review and approve High-Level Design (HLD) and Solution Design documents
• Collaborate with architects on: Application architecture, Data model design, CMDB strategy, Security and compliance requirements, Scalability and performance considerations
• Ensure adherence to ServiceNow platform standards and best practices
• Identify integration requirements across ServiceNow and external systems
• Review and approve integration designs and technical specifications
• Coordinate development of: REST/SOAP APIs, MID Server configurations, Import Sets and Transform Maps, Event-driven integrations, Authentication and security mechanisms
• Ensure integration testing and validation across environments
• Responsible for reviewing and governing key project artifacts: Business Requirements Document (BRD), User Stories & Acceptance Criteria, Solution Design Document (SDD), Interface / Integration Design Documents, Data Mapping Documents, Test Strategy & Test Cases, UAT Sign-off Documentation, Release Notes, Deployment & Rollback Plans, Operational Runbooks, Configuration and Update Set Documentation
• Own and prioritize the product backlog
• Define roadmap, releases, and sprint objectives
• Validate scope, effort estimates, and delivery timelines
• Drive requirement clarification workshops
• Remove blockers and facilitate decision-making
• Track sprint progress and delivery milestones
• Ensure comprehensive QA planning and execution
• Review test coverage and defect trends
• Coordinate business stakeholder participation for UAT
• Validate acceptance criteria fulfillment
• Obtain formal UAT sign-off before production deployment
• Conduct Go-Live readiness reviews
• Review CAB approvals and release plans
• Ensure deployment, smoke testing, and rollback procedures are defined
• Approve production releases after UAT completion
• Monitor post-production hypercare and issue resolution
• Serve as the primary liaison between business, platform teams, developers, QA, and operations
• Communicate project status, risks, dependencies, and milestones
• Manage expectations and secure executive approvals
• Facilitate governance and steering committee reviews

Requirements:

• 10 - 16 Years of experience
• Benefits Management
• Project Planning
• Quality Management
• Stakeholder Management