Customer Business Manager, Regional Grocery

Glanbia is a company focused on health and nutrition, and they are seeking a Customer Business Manager to lead and support a portfolio of Regional Grocery customers. This role involves managing customer development, building business plans, and executing strategies to drive profitable growth across GPN brands.

Responsibilities:

• Lead regional business development and deliver growth plans across all GPN brands
• Own all aspects of customer development, including opportunity identification, annual planning, and trade fund management
• Build and deliver annual business plans, identifying key growth drivers and priorities for each account
• Identify, prioritize, and activate growth opportunities at the across diverse group of customers
• Develop and deliver strategic selling presentations grounded in assortment, pricing, promotion, and P&L insights
• Execute and guide assortment, pricing, and promotional strategies aligned to financial targets
• Lead customer-facing selling efforts and negotiations, particularly across trade investment and promotional strategy
• Create compelling category selling stories to drive incremental distribution and activation
• Own portfolio P&L performance, including trade budget optimization and ROI delivery
• Manage all TPM activities for assigned customers, including planning, tracking, and communication
• Accurately forecast sales, trade events, and incremental volume across all brands
• Lead and guide broker partners to deliver customer, brand, and financial objectives
• Translate strategy into clear execution direction, ensuring alignment and accountability in market
• Monitor in-market performance and course-correct as needed to deliver against plan
• Drive excellence across distribution, shelving, and promotional execution
• Support brand visibility and customer engagement through key events and in-market activities
• Partner with Sales Strategy, Category Management, and Trade Development to build aligned, data-driven programs
• Collaborate with customer service and internal teams to ensure seamless execution and support
• Contribute to team culture by role modeling company values
• Work remotely and travel as needed

Requirements:

• Bachelor's degree
• 5+ years of experience in CPG, grocery retail, or broker-led sales environments
• Proven broker management experience, including leading execution through indirect resources
• Experience managing P&Ls, trade investments, and customer planning
• Strong analytical, financial, and forecasting capabilities
• Proficiency with syndicated data (e.g., Nielsen, IRI, SPINS)
• Advanced Microsoft Excel and business tools (Outlook, Teams)
• Experience working with Regional Grocery customers or multi-account portfolios
• Experience with Trade Promotion Management (TPM) systems
• Familiarity with AI-enabled tools for forecasting or insights