Customer Service Rep I for Sentara Patient Accounting

Sentara Health is an integrated, not-for-profit health care delivery system. They are hiring a Customer Service Rep I for Sentara Patient Accounting, responsible for handling customer inquiries, resolving issues related to member eligibility and patient services, and ensuring quality service and satisfaction.

Responsibilities:

• Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients
• Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling
• Provide quality service and customer satisfaction through effective communication and education

Requirements:

• High School Diploma or Equivalent REQUIRED
• Customer Service- 2 years REQUIRED
• Previous Data Entry Experience REQUIRED
• Call center experience highly preferred
• Healthcare background preferred (pre-authorization, insurance eligibility, referrals, billing, claims)
• EPIC experience is a plus