Operations Manager / Project Manager

MyFriendBen is a nonprofit dedicated to helping people access government benefits and nonprofit programs. The Operations Manager / Project Manager will oversee daily operations and coordinate cross-team projects to ensure organizational efficiency and effectiveness as the organization expands into new states.

Responsibilities:

• Manage day-to-day organizational operations , including contracts administration, vendor coordination, and internal systems (project management, communication, and documentation tools)
• Support budget administration , including tracking expenses, processing invoices, and helping prepare budget updates in partnership with the Executive Director
• Maintain internal policies, processes, and documentation that keep a growing, multi-state team consistent and efficient
• Manage relationships with outside vendors (payroll, IT, tools and software) and evaluate new tools or partners as needs evolve
• Identify and implement improvements to internal operations as MyFriendBen expands into new states
• Coordinate cross-team projects from kickoff to completion — defining scope, timelines, owners, and deliverables, and keeping work moving
• Run internal project tracking , including maintaining the project management system, surfacing risks and blockers, and keeping stakeholders informed
• Support organizational planning , helping translate annual priorities into concrete workplans and tracking progress against them
• Prepare internal reports and updates on operational metrics and project status for leadership
• Perform other related duties as assigned

Requirements:

• Bachelor's degree or equivalent experience
• 3+ years of experience in operations, project management, or administration, ideally within a nonprofit or startup-style environment
• Demonstrated track record of managing projects or operational processes from start to finish
• Strong organizational and project management skills, with the ability to manage multiple workstreams and deadlines at once
• Working knowledge of nonprofit operations, including budgeting basics, contracts, and vendor management
• Excellent written, verbal, and interpersonal communication skills
• Ability to build trust and keep work coordinated across a remote, distributed team
• Resourceful, detail-oriented, and comfortable operating independently in a small, fast-growing nonprofit environment
• Proficiency with project management, communication, and general operations tools; quick to learn new systems
• Passion for MyFriendBen's mission of expanding equitable, dignified access to public benefits
• Experience supporting a distributed, multi-state team
• Familiarity with technology-enabled or data-driven nonprofit programs