Customer Success Manager

VODA.ai is seeking a full-time, remote Customer Success Manager. The role involves driving customer adoption and retention across a portfolio of water utility customers, ensuring they derive value from the VODA.ai platform and managing customer relationships effectively.

Responsibilities:

• Driving customer adoption, retention, renewals, and long-term success across a portfolio of water utility customers
• Managing customer relationships from onboarding through renewal
• Helping customers realize value from the VODA.ai platform
• Monitoring customer health and engagement
• Identifying risks and growth opportunities
• Leading account planning and renewal readiness
• Collaborating with Sales, Product, and Engineering teams
• Supporting consulting partners
• Maintaining accurate customer records and health metrics in HubSpot

Requirements:

• 3+ years of experience in Customer Success, Account Management, Client Services, or a similar customer-facing role
• Proven experience managing customer relationships and being accountable for retention, renewals, customer health, or account growth
• Strong communication and presentation skills, with the ability to engage confidently with both technical and business stakeholders
• Experience leading customer meetings, business reviews, onboarding sessions, or strategic account discussions
• Ability to identify customer risks and opportunities and proactively develop plans to improve outcomes
• Experience using CRM platforms such as HubSpot, Salesforce, or similar customer management tools
• Strong organizational and project management skills with the ability to manage multiple customer accounts simultaneously
• Experience collaborating cross-functionally with Sales, Product, Engineering, or other internal teams to support customer success initiatives
• Have an interest in infrastructure, utilities, GIS, or data-driven decision-making (preferred but not required)