Customer Service Specialist (Finance & Insurance)

Turing is a leading research accelerator for frontier AI labs, seeking a Customer Service Specialist with experience in finance and insurance. This role involves evaluating and improving AI to enhance customer experience and streamline service workflows.

Responsibilities:

• Design and solve real-world customer interaction and service scenarios to test AI reasoning
• Write clear, structured solutions and dialogues covering claims assistance, policy inquiries, financial product guidance, and client communication
• Evaluate AI responses for accuracy, professionalism, empathy, and compliance with financial and insurance standards

Requirements:

• 4+ years of experience as a Customer Service Representative, Account Specialist, or Client Support professional in the finance or insurance sector
• Excellent English communication and reasoning skills
• Ability to simplify and explain complex financial or insurance concepts in a clear and professional manner