Continental is a leading tire manufacturer and industry specialist. Founded in 1871, the company generated sales of €19.7 billion in 2025 and currently employs around 78,000 people in 54 countries and markets.
ContiTech is one of the world’s leading material experts for industry applications. The Continental group sector offers its customers reliable, safe and convenient industry and service solutions using a range of materials for off-highway applications, on rails and roads, in the air, under and above the ground, in industrial environments, for the food sector and the furniture industry. With about 20,000 employees (Status as of March 2026) at more than 60 sites globally, and sales of some 6.0 billion euros (2025), the global industrial partner is active with core branches in Asia, Europe and North and South America.
IT Infrastructure Provider Strategy & Provider Manager acts as the primary interface between our organization and our third-party infrastructure providers ensuring that our organization receives high-quality infrastructure services at the best value in alignment with the IT Infrastructure leadership and service teams
• Act as the primary interface between our organization and a defined set of third-party service providers.
• Develop and maintain strong relationships with our service providers (networking and partnership)
• Define and execute provider sourcing strategy based internal service portfolios & scope (e.g. via workshops). Perform TCO and strategy fit assessment on sourcing models, e.g. multi/single vendor startegy, sourcing level, insoucing, outsourcing, outtasking, T&M, fixed service contract etc.
• Coordinate & drive sourcing activities, optimizations and projects (e.g. tenders and negotiations)
• Perform trendscouting on service provider landscape to advise team on the best fitting options for ContiTech IT
• Monitor provider performance and ensure compliance with KPIs, driving vendor service level improvements
• Manage escalations and ensure that service provider issues are resolved in a timely and effective manner
• Ensure that service provider activities are aligned with operational policies, standards, and procedures
• Define and maintain overview about contracts and partners in scope
• Provide regular reports to management on provider performance, issues, improvement activities, financial contract tracking, tracking of contracted scope and required documentation
• Define and steer process and approval flow for service provider scope changes (e.g. removal / addition of service)
• Advisory to the team on contract details, e.g. cancellation/prolongation terms, the contract management process, interface to Controlling, Purchasing and further commercial processes
• Cost, Forecast & Invoice tracking incl. establishing and maintaining a calendar for current and next contract year for important purchase order and contract renewals
• Quality Check of contract, statement of work and tender documents. Occasionally create eCRs and shopping carts
• 5+ years of related experience managing service providers
• Proven experience in IT, service provider management and with common operational models
• Experience in working with supplier performance management processes
• Proven experience with defining strategies and driving them into implementation
• Hands-On experience with M365 tools/dashboard skills
• Experience with commercial processes and guidelines , e.g. interfacing with Controlling, Purchasing, Accounting
• Understanding of IT infrastructure technologies and concepts, such as datacenter, storage, virtualization, networking, etc., as well as ability to identify technology trends
• Demonstrate high degree of drive, autonomy, self-organization, reliability, and accountability in a dynamic and fast‑moving global environment.
• Strong interpersonal skills, as moderation, communication, negotiation & intercultural sensitivity,
• Structured and analytical mindset
• Very solution and output oriented working style
Ready to drive with Continental? Take the first step and fill in the online application.
