Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Telstra is a leading telecommunications company in Australia, and they are seeking a Retail Customer Service & Sales Consultant to join their team. In this role, you will provide exceptional customer service and assist customers in finding the right products and services to enhance their telecommunications experience.

Responsibilities:

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals

Requirements:

• Great Communication Skills: You're a natural at connecting with people and making their day better
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer
• Sales Drive: You're motivated to achieve (and exceed!) sales targets and KPIs
• Passion for Learning: You're eager to grow and develop your skills in a dynamic environment
• Resilience and Positivity: You have a can-do attitude, even when things get busy
• Previous customer-facing experience is a plus but not required