Operations Manager - Hosting

Grosvenor Casinos - Operations Manager
The Gloucester Road London
Location - 4-18 Harrington Gardens, South Kensington, London SW7 4LJ
Competitive Salary
Must be willing to work late nights and weekends as and when required.
Our casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK’s most loved casinos.
Just moments from Gloucester Road station, The Gloucester is a stylish, high-energy 24/7 venue offering premium gaming, dining and hospitality.
Join a top-performing team delivering first-class service to locals, international guests and VIPs. With high standards, strong development and real recognition, it’s an exciting place to grow your career.
Join an elite team driven by excellence, pride and support, thriving in one of London’s most distinguished gaming environments.
As the Operations Manager, you’ll be right at the heart of the action - making sure the casino floor runs seamlessly. This is a key leadership role in the club.
You’ll take full ownership - from tables and slots, driving performance, elevating the customer experience and making sure everything runs seamlessly, safely and profitably.
Working closely with the General Manager, as the Operations Manager, you’ll play a key role in bringing the Grosvenor Business Plan to life - driving growth, elevating the experience and setting the standard for what great looks like.
What you’ll bring
· Proven experience leading a casino gaming operation
· Strong commercial mindset with a track record of delivering sales and yield targets
· Deep knowledge of UK gaming
· A natural leader - clear, credible and able to inspire high standards
· Passion for customer experience and delivering something special on the floor
· Confident handling EDD & Responsible Gambling conversations
· A proven track record and ability to lead a team of people
How you’ll make an impact
· Lead from the front - visible, credible and setting the tone every day
· Build a coaching culture that drives performance and progression
· Be people focused with a passion for delivering first class customer experiences
· Keep teams aligned and empowered through clear, consistent communication
· Continuously look for ways to improve the customer experience and commercial outcomes
· Create a culture of high standards, accountability and inclusion
Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.
Candidates must be 18 years of age or older and have the legal right to work in the UK.
Why Join Us?
As a part of The Rank Group, Grosvenor Casinos combines a vibrant, premium casino experience with outstanding benefits and exciting career progression within a leading leisure brand.
· Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
· A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
· Work with energy and variety - No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
· High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
· Room to grow and move forward - Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.


Why Join Us?

As a part of The Rank Group, Grosvenor Casinos combines a vibrant, premium casino experience with outstanding benefits and exciting career progression within a leading leisure brand.
• Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
• A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
• Work with energy and variety - No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
• High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
• Room to grow and move forward - Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.


At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.