Customer Service Representative

Collomix North America is a family-owned premium leader in professional mixing solutions for the construction industry. The Customer Service Representative will serve as the first point of contact for customers, managing inquiries, orders, and ensuring a seamless customer experience.

Responsibilities:

• Be the trusted first point of contact for our customers, providing professional support via phone, email, and other communication channels
• Own the customer experience from inquiry to resolution: identify issues, coordinate solutions, and ensure every request reaches a successful outcome
• Manage customer orders, returns, credits, exchanges, and account updates with accuracy and efficiency
• Keep customer and order information organized and up to date using QuickBooks, EDI systems, and other company platforms
• Monitor and process EDI transactions, ensuring smooth order flow and proactively resolving discrepancies
• Prepare invoices, assist with payment processing, and provide support for account-related inquiries
• Maintain accurate customer records and documentation to support operational excellence
• Provide customers with clear and timely information regarding products, pricing, shipments, and order status
• Act as the connection between customers, sales, warehouse, accounting, and operations teams to ensure seamless service and communication
• Partner closely with our headquarters in Germany and North American distributors to ensure a smooth flow of information from order placement through delivery
• Identify opportunities to improve processes and contribute ideas that help us deliver an even better customer experience

Requirements:

• Strong communication skills with confidence in customer interactions via phone, email, and virtual meetings
• Proficiency in Microsoft Office, particularly Outlook, Excel, Word, and Teams
• Working knowledge of QuickBooks, including customer account management, invoicing, and payment processing
• Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment
• A proactive, team-oriented mindset and a commitment to delivering outstanding customer service
• Applicants must be legally authorized to work in the United States
• Previous customer service experience in an office, manufacturing, distribution, or similar environment is preferred
• Experience with EDI systems and electronic order processing is highly valued
• Familiarity with CRM or ERP platforms is a plus