US Customer Success Manager

dig.ai leads the Social Video Intelligence category, helping global brands understand and control their presence on social video platforms. The US Customer Success Manager will support enterprise B2B customers, drive product adoption and usage, analyze customer data, provide best-practice guidance, and communicate customer requirements to internal teams.

Responsibilities:

• Ensure customers fully leverage our product’s features for maximum impact
• Hold periodic check-ins and training sessions to drive adoption and usage
• Analyze customer data to identify opportunities for service growth
• Provide guidance on best practices and product use cases
• Communicate client requirements to internal teams and collaborate to ensure seamless experiences and continuous improvement

Requirements:

• 3-4 years of B2B Customer Success experience, in SaaS startups
• 3-4 years of working with enterprise global clients
• A proactive problem solver who thrives in a fast-paced, innovative environment
• Project management skills
• a multi tasker who can manage cross team tasks, quality checks, and anything needed to excel with client deliverables
• Strong analytical skills
• you can assess customer usage and extract insights
• Ability to understand customer needs and map them to product solutions