Senior Product Manager

CivicPlus is dedicated to improving local government services through innovative technology solutions. As a Senior Product Manager, you will own the strategy and roadmap for a product area, translating insights into prioritized investments that enhance usability and operational efficiency for local government clients.

Responsibilities:

• Own and articulate the product vision, strategy, and roadmap for a defined product or major product area, ensuring alignment with company objectives, customer needs, and market opportunities
• Build, prioritize, and maintain a roadmap informed by customer discovery, Voice of Customer inputs, product usage data, business priorities, and technical feasibility
• Lead the end-to-end product lifecycle from discovery through delivery, launch, adoption, and ongoing iteration
• Translate customer and business needs into clear product requirements, user stories, acceptance criteria, and prioritized backlogs
• Partner closely with Engineering and Design to deliver high-quality, scalable solutions on time while balancing scope, risk, and dependencies
• Make informed trade-offs across features, AI innovation, technical investments, integrations, and operational improvements to maximize customer and business impact
• Ensure products meet security, accessibility, data privacy, and regulatory requirements applicable to local government clients
• Conduct ongoing customer discovery, market research, and validation through experimentation and analysis of qualitative and quantitative data before and after launch
• Serve as a trusted product advocate and advisor to customers, Sales, and internal stakeholders, including participation in customer meetings, demos, marketing events, and sales conversations as a product expert
• Lead go-to-market activities, including launch planning, enablement, and post-launch optimization, in partnership with Product Marketing and go-to-market teams
• Define, track, and analyze key product metrics related to adoption, engagement, retention, and business impact, using insights to drive continuous improvement
• Pioneer AI-powered solutions that solve customer problems and can be leveraged or adopted across the broader product portfolio
• Shape and influence the organization’s approach to AI capabilities by collaborating with engineering and product peers on strategy, feasibility, and best practices
• Leverage AI tools in day-to-day work to synthesize customer research, draft requirements and documentation, analyze product data, and summarize meetings more efficiently
• Identify and drive opportunities for meaningful product-to-product integrations and partnerships that increase portfolio value and customer outcomes
• Mentor and guide other product managers through collaboration, knowledge sharing, and informal coaching, modeling product management best practices
• Act as a senior individual contributor who can provide guidance and decision support when directors are unavailable
• Document product decisions, requirements, and outcomes to ensure transparency, alignment, and continuity across teams
• Communicate product strategy, progress, risks, and results regularly to leadership and cross-functional stakeholders
• Contribute to improving product management standards, processes, and tooling across the organization
• Other duties as assigned by leadership

Requirements:

• 5–8 years of experience in product management, preferably supporting SaaS or technology-driven products
• Proven experience owning a product roadmap and delivering outcomes across the full product lifecycle
• Experience working in agile product development environments
• Demonstrated track record of pioneering new capabilities or approaches that were adopted more broadly
• Strong ability to translate customer and business needs into clear requirements and prioritized roadmaps
• Comfort partnering closely with engineering teams and understanding technical concepts, architectures, trade-offs, and AI capabilities
• Proficiency using AI tools such as generative AI assistants, GPTs, or copilots to accelerate research, writing, analysis, and day-to-day product management work
• Experience using modern product and analytics tools such as Jira, Confluence, Jira Product Discovery, Figma, Pendo, or equivalent
• Strong analytical and problem-solving skills with a data-driven mindset
• Ability to think strategically at the portfolio level while managing execution details
• Ability to connect product decisions to customer outcomes and business results
• Experience leading go-to-market initiatives and product launches
• Excellent written and verbal communication skills with the ability to tailor messages to different audiences
• Proven ability to influence and align cross-functional stakeholders without formal authority
• Comfort presenting to customers, executives, and in sales contexts as a trusted product expert
• Demonstrated ability to mentor and guide other product managers
• High degree of autonomy and self-direction; able to identify problems and drive solutions independently
• Bachelor's degree in business, computer science, or a related field, or equivalent experience
• Experience in GovTech, enterprise SaaS, or complex, multi-stakeholder environments
• Demonstrated success with AI implementation, innovation programs, or emerging technologies