Project Management Client Team Lead LV

RWS Group is a leader in the linguistic validation field, and they are seeking a Project Management Client Team Lead to oversee day-to-day project activities and serve as a primary client contact. The role involves managing complex projects, improving processes, and ensuring client satisfaction while leading a team to achieve project objectives.

Responsibilities:

• Communicates directly with assigned clients and builds collaborative relationships, identifies areas for improvement in current processes, and implements solutions that result in measurable efficiencies and quality improvements
• Actively participates in client-facing meetings to ensure clients are kept informed regarding the status of projects and updated on the progress of process-improvement initiatives. Ensures client needs are addressed and issues are resolved
• Analyzes trends and proposes, develops, implements and documents client-focused process improvement projects and/or action plans
• Serves as first-level escalation point for Project Managers assigned to the client team, and provides guidance in resolving issues and escalating when appropriate
• Independently troubleshoots and problem-solves issues, and determines best course of action for timely, effective and accurate resolution. Effectively performs root cause analysis
• Serves as lead project manager and coordinates completion of the most complex projects
• Communicates with clients on a regular basis to provide timely project status updates, ensure their needs are met, issues are resolved, describe company products and services, and to maintain and expand customer base
• Coordinates with colleagues on the client team and in other departments for the purpose of ensuring efficient workflow and to ensure cost and time estimates are accurate and within company capabilities based upon available resources, and that orders are processed according to client requests
• Coordinates with the Finance Department to ensure timely and accurate processing of invoices and payments for projects
• Recommends policies, procedures and/or actions for the purpose of improving efficiency and product quality, and for providing direction for meeting the company's project management objectives
• Understands and adheres to company Quality Management System (QMS) requirements. Assists in root cause analysis
• Works closely with Vendor Management on resource needs and planning
• Trains vendors in services provided by the Linguistic Validation business unit
• Effectively conveys complex instructions to vendors and independently resolves situations as they arise
• Evaluates vendor performance for quality, timeliness, and other operational factors related to completion of assigned tasks
• Provide feedback to Vendor Management on external resource performance
• Assists in scheduling and assigning work within the team, setting work methods and performance standards. Modifies work assignments according to complexity and staff availability as necessary to meet the department’s objectives
• Assists in the evaluation of team members in a timely and professional manner for the purpose of ensuring their department and individual performance objectives are met
• Receives, reviews and responds to questions from Project Management staff for the purposes of employee development and resolving issues and implementing corrective measures as necessary to ensure proper workflow and client satisfaction, escalating as necessary to the department Supervisor and/or Manager
• Coaches, develops and mentors staff
• May participate in the selection process of new employees

Requirements:

• Four-year college degree or equivalent in Business, English, Foreign Language, Social or Applied Science, or other related field
• English (B2-C1) writing, speaking, listening is a must to have
• Minimum four years successful project management experience within the translation/localization industry with preference for background working with linguistic validation projects
• Successful customer service/account management experience, generally a minimum of four years, including at least three years' experience within the translation industry
• Successful leadership or mentoring experience
• Prior supervisory experience preferred
• PMP Certification a plus
• Multi-language reading comprehension and written proficiency a plus