Migration Program Manager – Customer Transformation

Lexipol is a leader in advancing total readiness for public safety agencies, and they are seeking a Migration Program Manager to lead the successful migration of customers from legacy platforms to the LexOne platform. This role involves planning, orchestrating, and executing enterprise-scale migration waves while ensuring an exceptional customer experience throughout the journey.

Responsibilities:

• Own end-to-end execution of customer migration programs from planning through post-migration stabilization
• Build and maintain integrated migration schedules across multiple workstreams
• Lead cross-functional project meetings, executive status reviews, decision logs, risk registers, and action tracking
• Develop migration wave plans aligned with organizational priorities
• Drive execution against program milestones while proactively managing schedule risks
• Facilitate governance meetings with executive stakeholders
• Maintain program documentation including meeting notes, agendas, key deliverables, and any other documentation necessary to run the program successfully
• Develop standardized migration methodologies and build reusable templates, run books and governance processes
• Measure migration success through KPIs and adjust plan as needed based on customer feedback
• Working with the Program Operations Manager, analyze customer populations across legacy platforms
• Evaluate customer readiness, platform compatibility, product configuration, customizations, and dependencies to form recommendations about customer migration sequencing in collaboration with Customer Success and Product
• Develop customer segmentation models that determine migration eligibility and recommend customer migration waves
• Continuously adjust migration wave composition as product capabilities evolve
• Partner with Product Management and Engineering to align customer migrations with software release schedules
• Coordinate release readiness checkpoints
• Track product defects impacting migration eligibility
• Manage dependency tracking across Development, QA, Professional Services, Customer Success, Marketing, and Revenue Operations
• Ensure migration run books accurately reflect current release functionality
• Incorporate roadmap changes into migration planning
• Partner with Customer Success, Marketing, and Communications teams to define customer journey experiences
• Coordinate customer communications throughout migration lifecycle
• Validate readiness of training, documentation, knowledge base articles, FAQs, and support materials
• Ensure customers receive consistent messaging before, during, and after migration
• Support executive communications for large enterprise migrations

Requirements:

• 10+ years' experience managing large-scale enterprise software implementations or digital transformation initiatives
• Demonstrated experience leading enterprise SaaS platform migration or modernization programs
• Experience coordinating large cross-functional programs involving Product, Engineering, Operations, Customer Success, Marketing, and Professional Services
• Proven ability to analyze complex operational data and make strategic planning recommendations
• Executive presentation & communication skills: present weekly to CEO & ELT
• Strong understanding of Agile software development and release management practices
• Advanced project planning and risk management skills
• Experience facilitating executive steering committees and governance meetings
• Exceptional communication and stakeholder management abilities
• Ability to manage multiple concurrent migration waves simultaneously
• Bachelor's degree in business, information systems, computer science, project management or related field required
• Master's degree preferred
• Customer platform migration experience
• SaaS implementation leadership
• Experience with Salesforce, Jira, Azure DevOps, Planview AdaptiveWork, and Power BI
• PMP or Agile certification
• Experience supporting enterprise customers
• Public safety software experience
• Experience with data migration methodologies
• Knowledge of customer change management practices