• Program Manager, Ecosystem Go-to-Market (Auto & Home)

USAA is a financial services organization dedicated to empowering its members to achieve financial security. The Program Manager for Ecosystem Go-to-Market is responsible for driving the adoption and performance of interconnected products and services, managing large-scale programs, and ensuring alignment with organizational goals.

Responsibilities:

• Define and maintain program strategies commensurate with the level of risk, size, and complexity to ensure individual efforts align with organizational goals
• Responsible for providing input and recommendations on multi-year business plans to deliver business capabilities and define execution approach to achieve business goals while reducing risk and delivering early business value
• Facilitate meetings with executive management and project / program sponsors to define solutions and delivery
• Prepare reports that provide stakeholders and management with status updates to include identifying risks or issues
• Perform analysis, root cause identification and development and recommendation of key work products
• Negotiate agreements, settle disputes equitably and diffuses situations
• Negotiate program tradeoffs with IT and the business as the program develops to ensure alignment of demand to capacity
• Adhere to EPMO processes, procedures, controls, standards, tools, and templates (as required)
• Adhere to governance rigor required for work efforts
• Drive the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Requirements:

• Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.  (Total of 10 years of relevant experience without bachelor's degree)
• Minimum 6 years' project and / or program management experience, including experience defining a new program and/or managing large-scale projects
• Proficient experience in Principles of Project, Program or Portfolio Management to develop multi-year business plans
• Proficient knowledge of program efforts management tools and methodologies
• Understanding and demonstrated application of risk management policies and procedures
• Knowledge of program management methodology and techniques; program performance evaluation and change management principles
• Experience maintaining and reporting on work effort(s) budgets / methodologies
• Proficient experience in USAA's change management methodology or similar industry change management methodology
• Demonstrated experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals
• US military experience through military service or a military spouse/domestic partner
• Experience leading a go-to-market strategy for auto and home ecosystems to increase member value
• Experience driving internal understanding, adoption, and alignment of ecosystem advice and “on/off ramps,” securing buy‑in across the association and motivating teams to deliver on shared goals
• Experience in auto or home buying, selling, or maintenance journeys and/or related marketing strategies to inform decisions and ensure member‑centric design
• Influences the development of future advice and marketing roadmaps, ensuring integration with ecosystem strategy and optimal delivery of eGTM objectives