Business Analyst 3

Everest Consultants, Inc. is seeking a Business Analyst 3 to analyze business issues and provide recommendations for solutions. The role involves working with stakeholders to drive decision making, defining requirements for program or project development, and ensuring successful implementation of business needs.

Responsibilities:

• Gather and organize information on problems or procedures
• Analyze data gathered and develop solutions or alternative methods of proceeding
• Confer with personnel concerned to verify successful functioning of newly implemented systems or procedures
• Develop and implement management approved records management program for filing, protection, and retrieval of records, and assure compliance with program
• Review forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements
• Interview personnel and conduct on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used
• Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes
• Design, evaluate and recommend changes of forms and reports
• Plan study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis
• Develop detailed work plans to enable project success
• Organize and facilitate large cross functional meetings
• Promote consensus on a high level view of the project and drill down into the details to obtain the requirements
• Document project issues, risks, assumptions and requirements
• Analyze and develop business scenarios and use cases
• Follow policies and procedures to verify audit and compliance
• Deliver project status and time tracking
• Create process flows and diagrams necessary for the requirements gathering process
• Work with management to facilitate resolution of conflicting priorities, requirements, and/or team positions

Requirements:

• 8 years of experience is required with an applicable bachelor's degree
• 10 years of experience is required with an applicable associate's degree
• 12 years of experience is required without a degree or an applicable degree
• Experience should be consistent with the specific requirements of technical business analysis and information technology and progressively more technical in nature
• 5 years of experience with project management, project portfolio management, and demand-capacity capabilities
• 5 years of experience implementing a demand-capacity capability for concepts, policies, and operational procedures
• 5 years of experience conducting work planning and scheduling and related facilitation with internal customers
• Intermediate knowledge of Microsoft Project
• Intermediate knowledge of Power BI and Excel
• 5 years of experience facilitating process development with stakeholders
• 5 years of experience with project and change management approaches, tools, and phases of the project
• A bachelor's degree in business administration, business management, accounting, computer or data science, organizational development, or a closely related technical field is preferred
• Prior experience with Microsoft Project Server
• Knowledge of and proficient skill in applying process/program design and technical/process writing
• Project Management Institute (PMI) Certification (PMP)
• Change-Management Professional designation
• Prior experience working in a ServiceNow environment using ITSM, Strategic Portfolio management, and/or Demand Management would be an additional advantage