Contract Operations Project Manager

One Pass is redefining how people engage with health, wellness, and everyday living. They are seeking an Operations Project Manager to drive cross-functional projects, coordinate stakeholders, and ensure key deliverables are completed on time and with high quality.

Responsibilities:

• Lead end-to-end execution for operational initiatives during the contract period, from intake through delivery
• Coordinate across Operations, Product, Technology, Network, Growth, Finance, and external stakeholders to ensure alignment on scope, milestones, and deliverables
• Develop and maintain project plans, timelines, trackers, and reporting tools to monitor progress and dependencies
• Facilitate cross-functional collaboration and accountability to ensure projects remain on track
• Escalate issues and risks appropriately while driving timely resolution
• Serve as the primary project lead for operational initiatives involving external partners and strategic clients
• Translate business and client requirements into clear project plans, workstreams, and delivery milestones
• Coordinate closely with Technology and Operations teams to ensure system readiness, integration activities, and operational preparedness
• Identify potential risks, gaps, and operational impacts and proactively develop mitigation plans
• Serve as a central coordination point across operational functions, ensuring activities are prioritized and sequenced effectively
• Manage cross-team dependencies and competing priorities to minimize project delays
• Facilitate project meetings, working sessions, status reviews, and stakeholder updates
• Drive clarity around ownership, accountability, and decision-making
• Analyze operational and project-related data to identify trends, risks, bottlenecks, and improvement opportunities
• Develop and maintain reporting, dashboards, and project status summaries
• Translate data into actionable insights and recommendations for leadership and stakeholders
• Support data-driven decision-making and outcome tracking throughout the engagement
• Establish project management standards, tools, and governance processes to improve execution consistency
• Create and maintain project documentation, risk logs, decision registers, and status reporting
• Identify opportunities to streamline processes and improve cross-functional coordination
• Recommend sustainable operating practices that can be maintained after the engagement concludes
• Provide regular updates to leadership regarding project status, accomplishments, risks, and key decisions
• Surface blockers early and facilitate stakeholder alignment to maintain momentum
• Prepare executive-level presentations, reporting, and recommendations
• Conduct project closeout reviews and document lessons learned

Requirements:

• 5+ years of experience in project management, program management, operations, consulting, or a related field
• Demonstrated success leading complex, cross-functional projects with multiple stakeholders
• Strong analytical and problem-solving skills with the ability to leverage data to guide decisions
• Experience developing project reporting, dashboards, and executive-level updates
• Ability to quickly ramp up, work independently, and make an immediate impact in a dynamic environment
• Proven ability to work effectively across both business and technical teams
• Excellent communication, facilitation, and stakeholder management skills
• Experience in healthcare, payer, benefits, or healthcare-adjacent industries
• Experience leading client-facing and external partner-driven initiatives
• Proficiency with project management and collaboration tools such as JIRA, Asana, Smartsheet, and Excel
• Experience improving operational processes and delivery models
• Familiarity with KPIs, operational metrics, and performance reporting
• PMP or similar project management certification
• Experience working in a 1099 contractor or consulting-based engagement