Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role

Supports Senior Credit Bureau Business Manager to ensure Credit Bureau is a well-managed program. Provide guidance and oversight to the inquiry dispute team to ensure cases are investigated appropriately and feedback is provided. Identify trends and areas for improvement by partnering with quality assurance and credit disputes team lead.

What you’ll do:

Oversee Inquiry Disputes execution and success
Manage, execute and deliver results on QA findings for inquiry disputes and ensure specialists are following SOPs for intended outcomes
First point of contact for Inquiry escalations and QA
Provide suggested SOP updates based on QA observations
Ensure team is trained on new guidance and aligns with dispute investigations
Ability to work independently and lead cross-functional teams
Continual process improvement and change management
Assist with Analysis of portfolio reporting data and identify inconsistencies with Credit Bureau Reporting Policies
Lead and develop disputes team members
Lead remediation of issues
Track performance metrics and hold team accountable to established standards

What you’ll need:

Prefer bachelor's degree
2+ years of experience in credit bureau reporting, dispute resolution, or a related field
2+ years of team management experience with direct reports
Process improvement experience
Project management experience
Knowledge of credit bureau reporting regulations, including FCRA
Ability to lead and work independently
Experience working in a regulated industry, such as banking or financial services.
Ability to multitask in a fast-paced environment

Nice to have:

Knowledge of industry standards for Metro 2 format
Experience working with credit bureau reporting systems, such as Metro 2 validation tools or e-OSCAR

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Associate Manager, Credit Bureau Resolution

Key skills

About this role

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.