Posting number: TAA-02493-07.2026
Department: Department of Revenue
Division: Taxation - TAC: Collections, Compliance and Criminal Tax
Job classification: Tax Examiner I
Posting type: Open
Categories: Tax Administration
The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan, helping them navigate the complexities of government so they can thrive. Our core values of service, teamwork, accountability, integrity, and respect drive us
The Department’s vision is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!
As part of the State of Colorado, DOR offers a competitive benefits package to permanent employees:
PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans
Automatic Short-Term and Optional Long-Term Disability Coverage
Flexible Spending Accounts (FSAs)
Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)
Variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program
Helpful tips for applying:
Applying for a Job with the State of Colorado.
Who We Are: As an enthusiastic group of individuals, we share a passion for mathematics, a delight in assisting others, and a drive to unravel complex challenges. Our diverse team comprises members who have dedicated decades to the department alongside those who joined only recently. Characterized by our patience and attentive listening, we take immense pride in delivering top-tier customer service. We are the Taxation Division Team!
What We Do: The Collection Section manages approximately 300,000 customer accounts annually. As dedicated stewards of the state's revenue, our unit focuses on recovering overdue tax obligations and resolving complex billing issues. We interact with taxpayers navigating the collection process, which may involve prior engagement with external collection agencies or the implementation of legal enforcement measures, such as wage garnishments, bank levies, property liens, or court orders. Key activities for members of the Collection Section include:
Primary Responsibility: Respond to an average of 70 inbound phone calls per day in a sometimes confrontational environment, yet providing exceptional customer service;
Educate inbound callers on specific and ambiguous tax issues administered by the Department of Revenue, ensuring compliance with Colorado tax laws and collection procedures;
Managing official correspondence and accurately processing account adjustments—such as payment plan setups and balance corrections—to ensure the prompt resolution of billing discrepancies; and
Maintaining a high standard of professional customer service, including the effective de-escalation of conflicts.
Initial onboarding and training span roughly three weeks, necessitating daily in-person attendance at our Denver facility located at 2829 W. Howard Pl., Denver, CO 80204. Upon the successful conclusion of this period, and barring any unforeseen issues, examiners typically transition to a remote work-from-home setting, with infrequent visits to the Denver office as required. We encourage candidates residing 50 miles or further from this location to explore specific travel expectations with the hiring supervisor during their interview.
Residency Requirement:
This posting is only open to residents of the state of Colorado at the time of submitting your application. Employees are required to be physically present in the state of Colorado every day they perform work. Any work performed out of state is strictly limited, requires a formal work plan, and must be approved in advance. Probationary employees are ineligible to work out of state.Class Code & Classification Description:
Tax Examiner I - H8N1XX
Minimum Qualifications:
Education/Licensure/Certification/Experience:High school diploma or General Education Diploma (GED)
Two (2) years of experience in an occupational field related to the work assigned to the position
Additional appropriate education will substitute for the required experience on a year-for-year basis
NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.
The ideal candidate will possess the following skills:
Proven track record in debt recovery and credit risk mitigation for consumer or commercial accounts, paired with a solid grasp of Fair Debt Collection Practices Act (FDCPA) guidelines;
Extensive background in call center operations, demonstrating high levels of emotional intelligence and the ability to utilize empathy for conflict de-escalation;
Practical proficiency utilizing GenTax software systems;
Professional exposure to tax regulations at the municipal, county, or state levels;
Technical expertise in disciplines such as accounting, financial management, tax administration, bookkeeping, or business economics; and
Capability with productivity tools within Google Workspace and Microsoft Office suites.
Conditions of Employment with the CDOR:
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.
Pursuant to the Universal Driving Standards Policy, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.
To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who:
Have an assigned State fleet vehicle
Are required to operate a vehicle as part of the position
Utilize a State fleet vehicle as a pool vehicle
Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.
Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.
Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.
Recommended attachments (optional): Resume and Cover letter
List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
The eligible list established from this posting may be used to fill additional vacancies.
Email Address:
All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State
Appeal Rights:
As an applicant who has been removed from consideration during the selection or comparative analysis process, you may file an appeal with the State Personnel Board and/or request a review by the State Personnel Director. A standard appeal form is available on the State Personnel Board website, https://spb.colorado.gov/forms-and-filing. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within ten (10) days of your receipt of this notice: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. Email address: dpa_state.personnelboard@state.co.us. The ten-day deadline and these appeal procedures also apply to all charges of discrimination. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at spb.colorado.gov.
Equity, Diversity, and Inclusion Compliance
The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, dor_ohr@state.co.us.
We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
If not applying online, submit application to:
If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application(Download PDF reader). Paper applications must be received via email to dor_ohr@state.co.us by the closing date and time of the application period listed on this announcement.
Methods of Appointment:
Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.
Step Pay Program:
Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.
