Collections Escalation Lead Analyst

Deloitte’s Global Finance Services team is seeking a Collections Escalation Lead Analyst to support the resolution of aged receivables and complex collection matters across a global stakeholder network. In this role, you will help drive timely resolution of non-payment issues, coordinate with internal teams and external parties, and support consistent debtor management processes. This is an opportunity to contribute to a high-performing finance organization focused on operational discipline, compliance, and service excellence.

Work you'll do

As a Collections Escalation Lead Analyst on the Global Finance Services team, you will be responsible for:

• Investigating and resolving non-payment issues for invoices that have exceeded payment terms and require escalation beyond standard collection processes
• Contacting internal and external clients by phone and email to support collection of aged invoices and drive issue resolution
• Coordinating with internal stakeholders and solicitors to support legal debt recovery proceedings and required documentation
• Providing status updates, issues, and action items to stakeholders, including participation in recurring meetings
• Resolving accounts receivable inquiries in a timely, professional, and efficient manner while following debtor management policies, procedures, and business rules

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks as well as meet deadlines, in a fast-paced and dynamic environment
• Ability to provide clear guidance to others

The team

Global Finance Services uses the latest technology and insights to provide Deloitte with a fully managed, global financial solution. We develop world-class processes that drive efficiency and effectiveness to ensure consistency and compliance across our global network.

Qualifications

Required:

• Bachelor’s degree
• Minimum of five years’ experience in accounts receivable
• Minimum of two years’ experience in collections
• Experience resolving aged receivables or non-payment issues for internal and external clients
• Experience working across international organizations or networks
• Proficiency in Microsoft Office applications, including Excel
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Preferred:

• Experience supporting collection escalations or debtor management activities
• Knowledge of creditor claims for insolvency and legal debt recovery processes
• Experience working with SAP
• Experience identifying and implementing process improvements in finance operations