Role: Deskside Support Engineer - End User Computing EUC H&F Engineer
Experience: 3 4 Years
Work Location: Plano, TX (100% Onsite)
Work Schedule: Monday to Friday (8x5)

Mandatory Skills:

EUC / Deskside Support
Windows 10 & Windows 11 Administration and Troubleshooting
Microsoft O365 Support
Desktop/Laptop Hardware & Software Troubleshooting
VIP / Concierge User Support
SCCM Client Installation & Troubleshooting
Active Directory
Basic Networking Knowledge
ServiceNow (Preferred)
Meeting Room & Conference Device Support
Device as a Service (DaaS) Lifecycle Management
Responsible for managing all IT requirements at the client s office while serving as the primary representative of the support team. Also provides H&F support for other technical towers, including Network and Data Center.

Key Responsibilities:

Provide end-user and deskside support for hardware and software issues.
Support Windows OS and Microsoft O365 applications.
Manage IT support activities at the client location.
Handle VIP user support and ensure high customer satisfaction.
Troubleshoot conference room devices, projectors, and meeting room facilities.
Coordinate with Network and Data Center teams for issue resolution.
Record and track incidents and service requests in the ITSM tool.
Manage device provisioning, replacement, and DaaS lifecycle activities.

Desktop Support Engineer

Key skills

About this role