Hiring: TrakSYS Support Engineer Richmond, VA
We are looking for an experienced TrakSYS Support Engineer to provide L1/L2 support for a Manufacturing Execution System (MES) environment and troubleshoot application, database, integration, and infrastructure issues.
Job Title: TrakSYS Support Engineer
Position Type: Long Term Contract
Location: Richmond, VA
Note: These positions will involve working night shifts and may also require travel between the two sites (Richmond, VA & Hopkinsville, KY as needed
Responsibilities:
Provide Level 1 / Level 2 Support for TrakSYS MES application.
Monitor system performance and ensure continuous up time.
Identify root causes and coordinate fixes with development team, ERP team, WMS team, Infrastructure team, Network team or Vendor team and business users.
Query and analyze TrakSYS SQL Server database table for investigation and resolve data-related discrepancies to maintain data accuracy.
Troubleshoot TrakSYS integration issues with ERP (e.g., SAP), WMS (e.g., BlueYonder), and PLCs (e.g., KepServer OPC).
Troubleshoot TrakSYS configurations (e.g., Modules, Services and Workflows) and apply changes.
Handle incident management and services requests through ticketing tools e.g., ServiceNow.
Maintain support documentation, change logs, and knowledge base articles.
Track SLAs, KPIs, and recurring issues for continuous improvement.
Support scheduled maintenance, upgrades, and deployments.
What are the Mandatory skills and skill proficiencies required for this position?
Hands on experience on TrakSYS MES (version 12 is a plus).
Understanding of TrakSYS architecture and core configurations.
Knowledge of C#/.Net, JavaScript, HTML and CSS.
Knowledge of SQL Server (queries, stored procedures).
Knowledge of IIS, Windows Server, and network basics.
Strong analytical and problem-solving skills.
Good communication skills.
Interested or open to new opportunities?
Please send your updated resume with contact details to
Thanks and Regards
Vikas Mahindrakar
Direct:
New York Technology Partners
120 Wood Avenue S | Suite 504 | Iselin, NJ 08830
