Business Systems Analyst I (Quality Assurance)

Cincinnati Children's Hospital Medical Center is seeking a Business Systems Analyst I to join their team. This role involves supporting the quality, reliability, and continuous improvement of enterprise business applications through quality assurance, system testing, and application support.

Responsibilities:

• Assists in executing the testing/quality assurance needs of the enterprise business suite
• Document testing outcomes
• Develops understanding of business theories, concepts, principles and techniques of the business areas to identify opportunities for process improvement
• Assists with the development of business process designs and user guides
• Addresses production support, application configuration and enhancements with direction from senior level team members as needed
• Assists with testing new functionality, system enhancements, patches, and application upgrades to ensure business requirements are met and systems function as expected
• Documents testing outcomes and supports issue identification, troubleshooting, and resolution activities during testing cycles
• Participates in quality assurance activities related to application releases, upgrades, and ongoing system maintenance
• Works with senior team members on understanding validation processes
• Participate in creating and maintaining documentation in support of enterprise business applications
• Participates in testing efforts related to system upgrades, patches, enhancements, and new functionality deployments
• Supports validation efforts and regression testing to minimize the impact of system changes on existing business processes
• Provide support and resolution assistance for production and process issues
• Seeks guidance to troubleshoot and decipher error messages
• Assists with the appropriate Change Control methods to implement system solutions
• Support departmental efforts to improve customer satisfaction
• Develop a familiarity of existing business processes to avoid potential issues as well as gathering information for future process improvement opportunities
• Exercise good judgement and follow appropriate escalation procedure in accordance with information technology service level agreements
• Provides end-user support
• Monitor SLA's and escalates as needed
• Adhere to and promote continual adoption of change management policies and procedures
• Model outstanding customer service behavior, including timely and effective follow-up with customers
• Develop knowledge and professional skills through cross-training, literature and attendance at department meetings and vendor education
• Develop and maintain positive relationships
• Works well with others and fosters a positive team environment
• Participate in instructional seminars

Requirements:

• Bachelor's degree in a related field OR equivalent combination of education and experience
• 0+ years of experience in a related job discipline
• Basic knowledge of reviewing functional requirements and identifying clear, testable acceptance criteria to support quality outcomes
• Experience creating and executing test cases, including manual testing and exposure to automated testing tools, to help ensure reliable system performance
• Understanding of defect tracking and reporting processes, with the ability to collaborate with developers and business stakeholders to support issue resolution and improve overall product quality
• Exposure to documenting standard operating procedures (SOPs) and quality assurance processes, while contributing to continuous improvement initiatives and quality outcomes
• Exposure to testing and validating new functionality, system enhancements, patches, or application upgrades within enterprise applications or software systems