Sr. Business Systems Analyst - Splunk (Remote)

Cisco is revolutionizing how data and infrastructure connect and protect organizations in the AI era. They are seeking a Senior Business Systems Analyst to align renewal operations with go-to-market strategy, leveraging expertise in data analysis, CRM platforms, and process optimization to deliver impactful solutions.

Responsibilities:

• Develops a deep understanding of the existing landscape of policies, processes, systems, and data used to support the Global Retention and Renewals Business
• Maintains and continuously improves existing suite of renewals forecasting and performance insights tools
• Gathers requirements for operational enhancements, owns the solution design, and partners with developers to ensure the delivered product meets expectations and timelines
• Guides teams through user acceptance testing of new tools and analytics
• Coordinates operational deliverables across portfolios and ensures alignment with business calendars
• Conducts detailed analysis of sales and renewals trends, retention performance, and risk
• Identifies root causes of performance gaps with data-backed insights
• Builds strong working relationships across sales, finance, operations, and technical teams to support planning and execution
• Accountable for driving consistency, reliability, and building trust in renewals data and tools
• Applies foundational understanding of Cisco’s go-to-market strategy to contribute to team direction

Requirements:

• 5 years of related experience, or Masters + 3 years of related experience
• A strong understanding of data lifecycle management, data modelling, master data management and requirements gathering
• Data analysis skills with the capability of identifying data quality issues and correlating those issues with data policies, processes, and systems
• Practical, current, hands-on knowledge of data management and analytics solutions, such as Tableau (or similar), BI tools, scripting, SQL, Snowflake, and Excel
• Familiarity with Enterprise Sales Infrastructure, such as Salesforce CRM
• Solid understanding of SaaS and/or Enterprise Sales business model with understanding of customer lifecycle measures and financials associated with a technology/software-driven business
• Strong leadership, project management and organizational skills
• Relationship-building and the ability to work with a variety of different stakeholders with competing priorities
• Able to self-manage and work independently in a fast-paced environment with dynamic requirements and priorities
• Ability to navigate at all levels in the organization and interact effectively and confidently with audiences of varying skill sets and authority