Lead Customer Success Engineer - Data & AI Security (East)

Veeam Software is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient. They are seeking a Lead Customer Success Engineer to drive long-term customer outcomes, lead onboarding, and optimize the Securiti Data Command Center platform.

Responsibilities:

• Setup customer accounts; facilitate onboarding; orient stakeholders; walk through administration portals; introduce support channels
• Identify expansion opportunities; analyze platform usage and customer environments; conduct success planning and strategy sessions; align business outcomes with product adoption
• Conduct assessments; recommend solutions and architectures across DSPM, Privacy, Data Security, and AI Governance offerings
• Perform technical health checks; assess data security, privacy, and AI governance posture; deliver quarterly value and adoption reviews
• Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights
• Build business cases; define value realization; articulate expansion opportunities; schedule checkpoint reviews with stakeholders
• Engage CISO, CIO, Chief Privacy Officer, and Data Leadership stakeholders with clear risk, status, and opportunity updates; support executive discussions and roadmap alignment
• Collaborate on adoption and expansion initiatives to drive customer success
• Operate with a long-term account assignment model tied to ARR and growth potential, typically covering Strategic and Enterprise accounts with significant annual contract value
• Own the technical success plan and adoption roadmap; influence expansion and renewal outcomes in partnership with Sales and Customer Success leadership

Requirements:

• 12+ years in customer-facing technical roles focused on data security, privacy, governance, cloud security, or enterprise software (e.g., Technical Consulting, Solutions Architect, Sales Engineer, Technical Account Manager, Customer Success Engineer)
• Hands-on expertise across cloud platforms, data platforms, SaaS applications, security technologies, and enterprise architectures
• Strong experience conducting technical assessments, driving adoption programs, and delivering measurable customer outcomes; familiarity with DSPM, Privacy, or AI Governance platforms is a plus
• Proven ability to translate business outcomes into technical adoption roadmaps and measurable value
• Executive stakeholder engagement skills (CISO, CIO, Chief Privacy Officer, Chief Data Officer) with the ability to synthesize technical, business, and risk signals into clear recommendations
• Excellent communication, cross-functional collaboration, and stakeholder management skills
• Preferred certifications: AWS Solutions Architect, Microsoft Azure Administrator or Solutions Architect Expert, CISSP, CIPP, CIPM, or similar industry certifications