Sr. Strategic Customer Success Engineer - Central US

FOSSA provides a platform that helps organizations manage open-source software compliance, security, vulnerabilities, SBOMs, and regulatory requirements. The Senior Strategic Customer Success Engineer will lead technical customer engagements, own customer outcomes, advise on complex integrations and rollouts, and partner with internal teams to resolve technical challenges.

Responsibilities:

• Lead consulting engagements for FOSSA prospects and customers pertaining to M&A activities involving code licensing and vulnerability audits
• Ongoing technical ownership and accountability over a set of FOSSA’s customers
• Solid understanding of enterprise-grade company stakeholder OSS needs and challenges
• Hands on experience with CI/CD pipelines and how to integrate plugins (e.g. integrate FOSSA CLI in a Jenkins environment)
• Consultative and hands-on approach to deploying FOSSA based on each customer’s specific build environments
• Partner closely with your Customer Success Managers to drive customer strategy around highly technical, often complex integrations and outcomes
• Continuously work to find and cultivate new technical champions within customers, forge trusted advisor relationships with your customers
• Think and act “customer-first”, collaborating closely with all key parts of FOSSA (Success Managers, Product Engineering, Product Management, etc.)

Requirements:

• Strong bonus if you have had prior OSS or similar experience
• Solid understanding of enterprise-grade company stakeholder OSS needs and challenges
• Hands on experience with CI/CD pipelines and how to integrate plugins (e.g. integrate FOSSA CLI in a Jenkins environment)
• Proven ability to write and maintain scripts (bash, Python, Perl, etc.)
• Proven ability to write and maintain customer-facing technical project documentation
• Experience with helping customers plan a complex technical rollout within their organization, identifying key stakeholders, obstacles, etc
• Working knowledge and understanding of threat modeling and how it applies to modern software architecture, ability to provide consultative recommendations
• Desire to thrive by overcoming challenges, ambiguity and other “rough edges” in a fast-growing startup environment
• Sense of humor, persistence, professional gregariousness
• Espouse to core values of being biased toward action, solution oriented, and not afraid to experiment
• Previous experience as a Technical Consulting Engineer, Sales Engineer or Solutions Architect in a related field
• Hands-on Open Source Software (OSS) license compliance consulting experience for Mergers and Acquisitions (M&A)
• Experience with private SaaS (single tenant) and on-prem SaaS (connected and disconnected), kubernetes (k8) or similar experience
• Solid understanding of open source software, passion to learn
• Prior open source software contributor experience
• Working understanding of the different open source licensing frameworks (i.e. GPL, MIT, Apache License, etc.), ability to discuss relative high-level merits of the different licensing frameworks
• Prior experience with SCA and/or SAST tools
• Working knowledge of software development security and vulnerability risks
• Working knowledge and understanding of software development build systems
• Previous SaaS experience, ideally working for a SaaS vendor with a complex implementation and integration requirement (e.g. network and/or cloud monitoring, AI tooling, computer vision, etc.)