Sr. Business Analyst / Sr. Consultant

Maximus is seeking a qualified Sr. Business Analyst / Sr. Consultant for one or more current and upcoming Child Support system modernization projects. The qualified candidate will support large-system implementation efforts in the Child Support public-sector domain, leading complex analysis and documentation efforts, facilitating stakeholder engagement, and providing informed recommendations to support client decision-making.

Responsibilities:

• Collaborate with project managers on various initiatives and projects to track progress and provide support as necessary
• Support leadership in ensuring that the project is delivered to specifications, is on time, and within budget
• Work closely with management and work groups to create and maintain work plan documents
• Track the status and due dates of projects
• Manage relationships with project staff responsible for projects
• Produce regular weekly and monthly status reports that could include; work plan status, target dates, budget, resource capacity, and other reports as needed
• Facilitate regular meetings and reviews
• Adhere to contract requirements and comply with all corporate policies and procedures
• Perform duties independently under the direction of the direct manager and/or Project Manager on specific projects
• Lead and support project planning, coordination, and execution activities across one or more Child Support system modernization engagements
• Gather, document, validate, and analyze business, operational, and functional information from stakeholders to support project objectives, deliverables, and recommendations
• Develop, review, and maintain project documentation such as work plans, status reports, governance materials, requirements artifacts, issue logs, risk logs, meeting notes, decision logs, and other project deliverables
• Plan for and facilitate interviews, focus groups, workshops, and other meetings necessary to gather information for project deliverables in accordance with the project scope of work
• Attend and lead project meetings with the client, subcontractors, project stakeholders, or other Maximus team members, as requested by the Senior Manager or Project Manager
• Analyze project information, client materials, and working documentation to identify themes, dependencies, risks, issues, gaps, and opportunities for improvement
• Research alternative solutions to problems, determine appropriate approaches, and make verbal and written recommendations to appropriate parties
• Review project work products and artifacts for completeness, consistency, quality, and alignment with project objectives, standards, and contract requirements
• Participate in client meetings and offer observations, analysis, and insight to support decision-making, issue resolution, and project progress
• Identify risk areas, potential issues, and project dependencies that require proactive attention, and support mitigation and resolution planning
• Support and contribute to the preparation of weekly, monthly, quarterly, and ad hoc reports in compliance with contract requirements and project needs
• Support project testing efforts as assigned
• Track action items, follow-ups, and decisions, and help ensure timely completion of assigned responsibilities and deliverables
• Work collaboratively with project staff, client representatives, and cross-functional teams to advance engagement goals and deliver quality outcomes
• Provide technical and subject matter support related to Child Support business processes, system modernization activities, project delivery practices, and oversight approaches
• On projects with a quality assurance focus, plan and perform quality review activities such as evaluating selected work products for adherence to agreed standards, documenting observations, analyzing trends, and escalating unresolved concerns as appropriate
• On projects with a project management focus, support project governance, status monitoring, dependency management, deliverable coordination, and executive-ready reporting
• Mentor junior team members and provide guidance on analysis approaches, documentation quality, and client-facing practices, as needed
• Support the team in completing assigned responsibilities as outlined in the project schedule
• Adhere to contract requirements and comply with all corporate policies and procedures
• Complete project work in compliance with Maximus standards and procedures
• Support all other tasks assigned by the Senior Manager or Project Manager
• Perform other duties as assigned

Requirements:

• Bachelor's degree in related field
• 7-10 years of relevant professional experience required
• Equivalent combination of education and experience considered in lieu of degree
• Must be available to work during standard client business hours. Projects may involve clients from any U.S. time zone, so work outside the individual's local business hours may be required
• Five (5) or more years of experience supporting business analysis, consulting, project coordination, project management support, quality assurance, or related activities on Child Support technology implementation or modernization projects
• Experience working directly with stakeholders to gather information, analyze business processes, document findings, facilitate discussions, and develop recommendations that support project objectives and client decision-making
• Experience developing and reviewing project documentation and artifacts such as work plans, status reports, meeting materials, issue logs, risk logs, requirements documentation, governance materials, decision logs, and other client-ready deliverables
• Five (5) or more years of experience working in the Child Support Program or on Child Support system modernization initiatives
• Strong understanding of Child Support Program objectives, business processes, federal requirements, and system modernization considerations
• Experience reviewing project documentation, technical artifacts, PMO materials, testing materials, or other work products on a large, complex systems implementation project
• Ability to organize, analyze, and synthesize information from multiple sources and translate it into clear, actionable written and verbal communications for a variety of audiences
• Strong analytical, problem-solving, and critical-thinking skills, with the ability to identify issues, assess impacts, evaluate alternatives, and recommend practical solutions
• Ability to build collaborative working relationships with clients, stakeholders, subcontractors, and cross-functional project teams in a matrix-managed, client-facing environment
• Experience analyzing complex information and preparing summaries, reports, presentations, executive briefings, or other client-ready materials
• Experience executing requirements validation and testing efforts within large-scale system modernization initiatives, including translating complex legacy and future-state requirements into comprehensive test strategies and plans to ensure full functional, business, and technical objectives
• Strong written and verbal communication skills, including the ability to facilitate meetings, document outcomes, present information professionally, and tailor communications to different stakeholder groups
• Ability to take initiative, manage multiple assignments, exercise sound judgment, and work independently with limited direction
• Proficiency with Microsoft tools such as Word, Excel, PowerPoint, SharePoint, Smartsheet, and Project
• Must have flexibility for travel and a hybrid work schedule that may include remote and onsite work, depending on client and project needs
• Experience with process improvement, issue identification, risk assessment, and project support activities is preferred
• On projects with a quality assurance focus, experience reviewing selected work products for completeness, consistency, traceability, and adherence to established standards is preferred
• On projects with a project management focus, experience supporting governance processes, project controls, status reporting, and deliverable coordination is preferred