Remote or On-Site Customer Service Representative – Full-Time or Part-Time

TeamHealth is seeking Customer Service Representatives for full-time or part-time roles at their National Patient Service Center. In this role, you will assist patients with billing and insurance inquiries, providing compassionate and professional service.

Responsibilities:

• Provide excellent customer service by phone, assisting patients with billing and insurance questions
• Research and resolve patient account issues
• Update insurance information and rebill claims as necessary
• Generate and send itemized statements or courtesy claims
• Set up and manage patient payment plans
• Accurately document all patient interactions
• Maintain professionalism and empathy in all communications
• Perform other related administrative duties as assigned

Requirements:

• High school diploma or GED
• Strong verbal communication and listening skills
• Ability to multitask: listen, speak, and type simultaneously
• Comfortable using Microsoft Windows and computer-based systems
• Previous customer service, call center, retail, or hospitality experience is a plus