Key skills
SalesTyping (25 words per minute)Windows-based SystemsInternet Connectivity EthernetInternet Connectivity minimum 15 Mbps download/10 Mbps upload
About this role
Teleperformance is a global, digital business services company. They are seeking Customer Service & Sales Representatives to field customer inquiries and find innovative ways to respond to varying questions, issues, and concerns.
Responsibilities:
- Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Meet sales objectives as defined
Requirements:
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems
- Customer service and/or sales experience preferred
- College degree preferred but not required