Program & Project Manager

Brown & Brown is a company built on meritocracy, seeking a Program & Project Manager to join their team remotely. This role involves leading the implementation of a new case management system and managing various business and IT projects, ensuring alignment between business needs and technology solutions.

Responsibilities:

• Leads the end-to-end implementation of a new case management system, including planning, requirements gathering, process design, configuration oversight, stakeholder engagement, testing, deployment, and post-implementation optimization
• Establishes program structure, governance, timelines, milestones, and success metrics for the case management system initiative
• Partners with business leaders, IT, and vendors to align system capabilities with operational needs and strategic goals
• Identifies process improvements, automation opportunities, and best practices to enhance system effectiveness
• Leads and supports multiple concurrent business and technology projects and initiatives, ensuring prioritization, resource alignment, and on-time delivery
• Develops and maintains project plans, timelines, risk logs, and status reports across initiatives
• Collaborates with IT leadership to support broader technology roadmap execution and cross-functional project dependencies
• Oversees software implementation, enhancements, and lifecycle management for current case management system and other business applications
• Leads enhancement request process; prioritizes requests, gathers stakeholder input, and tracks to completion
• Creates and maintains business requirement documents (BRDs) and functional specifications
• Serves as liaison between business stakeholders, IT, and vendors to ensure clear communication and successful delivery
• Coordinates and leads user acceptance testing (UAT) to validate system functionality and business readiness
• Manages change management processes, including communication plans, training, and user adoption strategies
• Assists with development and maintenance of training materials, system documentation, and user manuals
• Monitors program and project performance, proactively identifying risks and implementation migration strategies
• Fosters team cohesion by consistently demonstrating diplomatic, professional, and effective written and verbal communication
• Strictly adheres to company confidentiality policies and procedures, safeguarding sensitive information at all times
• Performs any other duties as may be assigned

Requirements:

• Bachelor's Degree or equivalent experience
• 5-7 years work experience in project and/or program management, including software or IT initiatives
• Demonstrated experience managing multiple concurrent projects or programs, including prioritization and resource coordination
• Strong experience working with cross-functional teams, including business stakeholders, IT, and vendors
• Must be proficient in Microsoft Office
• Strong knowledge of project management methodologies (PMP not required)
• Experience with project management and collaboration tools (Jira, Smartsheet, MS Project, Azure DevOps or similar)
• Experience coordinating and leading User Acceptance Testing (UAT)
• Strong verbal and written communication skills
• Strong decision making and organizational skills
• Ability to perform processing duties with minimal supervision
• High degree of professionalism and personal presence
• Ability to interact effectively and professionally, and provide exceptional service, both internally and externally at all times
• An understanding of the software development life cycle (SDLC) is a plus