Program Manager Senior-Member Protection Models and Data Portfolio

USAA is a financial services organization committed to empowering its members to achieve financial security. As a Senior Program Manager, you will oversee large-scale programs aimed at enhancing fraud detection capabilities through advanced models and technical solutions, ensuring alignment with business strategies and effective governance of multiple projects.

Responsibilities:

• Defines and maintains program strategies commensurate with the level of risk, size, and complexity to ensure individual efforts align with organizational goals
• Responsible for providing input and recommendations on multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value
• Facilitates meetings with executive management and project / program sponsors to define solutions and delivery
• Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues
• Performs analyses, root cause identification and development and recommendation of key work products
• Negotiates agreements, settles disputes equitably and diffuses situations
• Negotiates program tradeoffs with IT and the business as the program develops to ensure alignment of demand to capacity
• Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required)
• Adheres to governance rigor required for work efforts
• Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Requirements:

• Bachelor's degree; OR 4 years of relevant education and/or experience
• 6 years of project and / or program management experience, including experience defining a new program and/or managing large-scale projects
• Proficient experience in Principles of Project, Program or Portfolio Management to develop multi-year business plans
• Proficient knowledge of program efforts management tools and methodologies
• Understanding and demonstrated application of risk management policies and procedures
• Knowledge of program management methodology and techniques; program performance evaluation and change management principles
• Experience maintaining and reporting on work effort(s) budgets / methodologies
• Proficient experience in USAA's change management methodology or similar industry change management methodology
• Demonstrated experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals
• Ability to manage project scope, timelines, resources, and budgets effectively
• Proven experience managing end-to-end technical projects, with a strong emphasis on projects involving data science, machine learning models, and data analytics
• Demonstrated experience managing projects that integrate or develop fraud detection models, whether in-house or from third-party vendors
• Familiarity with the fraud detection lifecycle and the technical aspects of model implementation, such as data pipelines, feature engineering, model training, and deployment
• Experience managing projects that involve integrating vendor-provided fraud models or data solutions, including vendor selection, contract negotiation support, and performance management
• A foundational understanding of fraud typologies, detection strategies, and the challenges associated with real-time fraud prevention
• Understanding of how fraud models are used in business operations and their impact on decision-making