Remote Bilingual Customer Service FL

Qualfon is focused on delivering engaging interactions and positive experiences. They are hiring Bilingual Customer Service Professionals fluent in English and Spanish to provide support for phone services and manage inmate accounts.

Responsibilities:

• Respond to inquiries via inbound service; telephone interactions to address a variety of customer inquiries in a consistently polite manner
• Forwarding specific inquiries as directed for priority resolution
• Documenting each encounter/resolution in the computer tracking system
• Strong capacity to retain information
• Aptitude to deliver on all customer requests/concerns with a friendly and professional demeanor
• Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
• Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
• At ease with multi-tasking in several computer applications at once while holding a conversation with a customer

Requirements:

• Fluent in both English and Spanish, both verbal and written
• One-year previous call center experience
• Ability to attend 100% classroom training program
• Passion to meet or exceed performance goals
• Ability to work in a time-sensitive environment
• Computer savvy and can resolve minor technical issues with minimal assistance
• Desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible)
• Operating system – Windows 11
• The computer must have at least 8GB of RAM and a Processor speed – i3 4th generation or better
• 2nd computer monitor required
• USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended); 3.5 mm headsets and gaming style headsets are not approved
• High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Hot Spot
• Wired provider - No mobile broadband connections allowed
• Upload speed of 25 Mbps; Download speed of 50 Mbps
• The Internet service provider (ISP) must be highly stable with 1% or less packet loss
• Latency under 100ms
• Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS 14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT