Customer Service Agent

CAVU is a company striving to revolutionize airport travel with a focus on creating value for passengers and businesses. They are looking for a Customer Service Agent to support US markets by managing customer inquiries and ensuring high service levels.

Responsibilities:

• Provide excellent customer service via inbound and outbound telephone calls, email, and online channels
• Support customers with bookings, reservations, and product information
• Handle distribution channel enquiries professionally and efficiently
• Carry out ad hoc administrative tasks to support the wider team
• Collaborate with colleagues globally to ensure consistency and service excellence

Requirements:

• Previous experience in a call centre or customer service role
• Strong written communication skills with excellent spelling and grammar
• Confident handling both inbound and outbound calls
• A customer-first mindset and ability to work independently
• Looking for a long-term role with opportunities to grow and develop