Customer Service Agent - Seasonal

Tradewind Aviation is a leading Part 135 commuter and on-demand private charter operator. They are looking for a seasonal Customer Service Agent to provide the highest level of customer service to passengers and internal customers, ensuring maximum satisfaction.

Responsibilities:

• This is a cross-trained position where you will be working on the ramp servicing aircraft and or assigned to work at the counter assisting passengers
• Greet and assist all customers in a friendly and courteous manner
• Provide ticketing assistance, including issuing boarding passes and updating passenger reservations, check baggage, provide flight arrival and departure information and answer general inquiries
• Assist unaccompanied minors and passengers with special needs, resolve customer complaints and perform other duties as assigned
• Load and unload aircraft; transfer luggage to other gates, other airlines and to passengers
• Responsible for always maintaining safety and security of the ramp
• Marshal aircraft on the ramp (includes directing, assisting, and parking all arriving and departing aircraft)
• Observe safe ground handling procedures and maintenance of ground service equipment, including the performance of equipment checks
• Comply with all safety procedures and airline policies
• Provide clear and well-articulated communication to passengers, agents, flight crews and vendors
• Assist with airport station cleaning of work areas
• GOM procedures must always be followed
• Other duties as assigned by supervisor and manager

Requirements:

• High School Graduate required
• 1 + years' work experience in customer service agent capacity, with general job knowledge
• Able to fluently read, write, speak and understand English and Spanish
• Able to work routable shifts, schedules and able to work during weekends and holidays
• Able to successfully complete a background investigation, including FBI fingerprints and criminal history
• Be a US citizen or with legal permission to reside and work in the US or its territories
• Must have a valid In-State Driver's License
• Able to proficiently use a computer
• Self-motivated and a team player
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to stand for long periods of time
• Must be comfortable working in all types of weather
• Must be able to lift 60 lbs. at times
• Must be able to push, pull, and climb when needed