Senior Customer Program Manager

Medius is a global leader in cloud-based spend management solutions, seeking a Senior Customer Program Manager to support strategic transformation initiatives. This role is responsible for managing execution, maintaining governance, and ensuring alignment across various teams to drive successful project delivery and adoption.

Responsibilities:

• Manage integrated transformation plans across multiple workstreams and stakeholder groups
• Maintain program timelines, milestones, dependencies, and success measures
• Ensure initiatives remain aligned with strategic business objectives
• Track progress against commitments and proactively identify delivery risks
• Develop and maintain executive-level status reporting and KPI dashboards
• Prepare weekly, monthly, and quarterly updates for leadership teams
• Track program health, key decisions, risks, and dependencies
• Coordinate recurring governance activities, including steering committees, operational reviews, and working sessions
• Capture actions, decisions, and accountability across transformation initiatives
• Identify potential risks, blockers, and cross-functional dependencies
• Drive mitigation planning and escalation activities
• Partner closely with Product, Engineering, Customer Success, Professional Services, Support, and Operations leaders
• Partner closely with the Senior Customer Change & Adoption Manager to align program plans, milestones, and governance activities with adoption and readiness objectives
• Ensure customer communication, enablement, and readiness activities are incorporated into transformation plans and timelines
• Coordinate executive reporting to provide visibility into both delivery progress and adoption outcomes
• Support a closed-loop process that connects customer feedback, product delivery, readiness, adoption, and business impact measurement

Requirements:

• Proven experience in Program Management, Project Management, Business Operations, PMO, or similar role
• Strong organizational and project management skills
• Excellent written and verbal communication skills
• Experience building executive presentations, reporting, and status updates
• Project Management Professional (PMP®), Program Management Professional (PgMP®), PMI Agile Certified Practitioner (PMI-ACP®), Certified ScrumMaster (CSM®), Professional Scrum Master (PSM), Lean Six Sigma, or equivalent project/program management certification preferred
• Experience in a SaaS or technology company
• Familiarity with Agile methodologies and Product development processes
• Exposure to automation, workflow optimization, or AI-enabled tools