Sr Business Process Analyst (PMO)

Why UKG:  

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

UKG is seeking an experienced Business Process Analyst II to join our UKG Strategic Services Team. They will be dedicated to helping organizations improve their services’ processes, enhance employee experiences, and drive business growth. This Business Process Analyst role will be responsible for participating in and implementing cross-functional initiatives to improve efficiency, workflows, and user experience. The successful candidate will possess strong analytical skills, excellent problem-solving abilities, and a deep understanding of HCM processes.
Duties and Responsibilities:
• Identify opportunities for improvement and develop strategic initiatives to enhance the efficiency and effectiveness of business processes.
• Collaborate cross-functionally with UKG stakeholders and other business units to integrate continuous improvement and research into daily operations, aligning with our broader vision and strategy.
• Develop a deep understanding of UKG’s business objectives and apply your expertise to support and advance these goals.
• Apply design thinking principles to craft innovative solutions that enhance customer, partner, and employee experiences across services.
• Build comprehensive knowledge of UKG’s business landscape, team roles, and industry best practices to inform decision-making and drive improvement.
• Engage stakeholders in shaping future outcomes, communicating complex information in clear, accessible terms.
• Document and maintain business processes, including process maps, workflows, and standard operating procedures (SOPs), ensuring clarity and consistency.
• Leverage technology to implement cross-functional process improvements, gaining exposure to a variety of tools, functions, and teams across the organization.
• Participate in key initiatives aimed at optimizing operations and enhancing data utilization.
• Collaborate on defining and tracking KPIs to measure the impact of process improvements and inform strategic decisions.
• Monitor performance against process standards, support rollout efforts, and make adjustments as needed to ensure continuous improvement.
• Project Management: Demonstrated ability to lead cross-functional initiatives, manage project timelines, scope, and deliverables, and drive execution from planning through completion using structured methodologies.
• Skilled in negotiating priorities, resources, and outcomes with stakeholders at all levels, while resolving conflicts and aligning teams toward shared goals.
• Effectively present complex information, project updates, and strategic recommendations to stakeholders, including senior leadership, ensuring clarity, alignment, and informed decision-making.

Qualifications: Required Qualifications:
- 1-2+ years of experience in process improvement and mapping, business / functional requirements analysis
- Able to learn the big picture, speculate and conceptualize outcomes and identify trends
- Ability to handle heavy workload, manage multiple projects, facilitate the activities of dynamic workgroups, and multi-task in a fast paced environment under tight deadlines
- Enthusiasm for and ability to create software applications that meet customer needs
- Strong Problem Solving Skills
- Ability to analyze and critically evaluate gathered information to anticipate issues, raise risk, and make priority decisions.
 - Ability to decompose high-level concepts into details and distinguish solution ideas from process, use cases, and requirements, translating to document each scenario
- Must have working knowledge of MS Visio or Lucid Chart, MS Excel, MS Word, and MS Project
- High degree of project planning, organizational and time management skills, with attention to detail
- Self-motivated and willing to “do what it takes” to get the job done

Preferred Qualifications:
- Experience in gathering requirements, documentation and communication
- Experience in HRMS/Payroll industry and/or UKG Pro products
- Experience using Lean Six Sigma or ‘Agile’ methodologies

Interpersonal Skills:
- High degree of self-motivation to learn new methodologies/technologies that will enhance job performance
- Detail oriented
- Be able to work with different personalities and bring them together towards a common goal
- Work in multi-cultural environments therefore, sensitivity and understanding of different work approaches is important
- Being able to interact with others, communicate well and ask questions
- Work effectively as a member of a team and independently
- Team Player

Education/Certification/License: - Lean/Six Sigma Certification
- Business Analysis Certification (CBAP – Certified Business Analysis Professional)
- Bachelor’s Degree in Information Systems, Business Administration or related discipline highly preferred.

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.     

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com