Process Analyst – Business Process Excellence & Technology

Motorola Solutions is a global community focused on safety and technology. The Business Process Analyst will optimize workflows and enhance operational efficiency by collaborating with various stakeholders and driving process improvements.

Responsibilities:

• Lead end-to-end process discovery, mapping, documentation, and optimization
• Develop enterprise process maps and Standard Operating Procedures (SOPs)
• Identify process gaps, bottlenecks, risks, and improvement opportunities
• Establish process governance and standards
• Facilitate process workshops with business stakeholders
• Partner with Sales, Customer Success, Finance, Product, Marketing, and Engineering
• Translate operational needs into scalable business solutions
• Drive Lean and continuous improvement initiatives
• Develop KPIs and SLAs to measure process performance
• Perform root cause analysis and implement corrective actions
• Partner with IT to automate business processes using enterprise technologies
• Support Salesforce and enterprise application improvements
• Evaluate AI, workflow automation, and digital technologies
• Collaborate on system implementations, integrations, and enhancements

Requirements:

• Bachelor's degree & 5+ years of experience in business process management, business analysis, or operational transformation
• Visio, Lucidchart or similar Business Process Management (BPM) tools
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
• CRM experience
• Experience with enterprise technology implementations
• Excellent analytical, communication, and stakeholder management skills