Legal Support Officer

Grow your career with an innovative global bank in Tampa, FL as a Legal Support Officer. Contract role with strong possibility of extension. Will require working a hybrid schedule 3 days onsite per week.

Join one of the world's most renowned global banks and trusted brand with over 200 years of continuously evolving financial services worldwide. You will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you.

Contract Duration: 6 months
Required Qualifications & Experience

• Bachelor's degree or equivalent professional experience.
• Experience within Compliance, Legal, Risk, Regulatory Change, Operational Risk, Governance or Financial Services.
• Strong stakeholder management skills with ability to engage senior executives.
• Strong program management and organizational skills.
• Excellent written and verbal communication skills.
• Data analysis, reporting and presentation experience.
• Ability to operate independently within a complex global organization.
• Advanced Microsoft Office skills, including PowerPoint and Excel.

Desired Qualifications & Experience

• Experience with AI-enabled business solutions.
• Experience managing global stakeholders across multiple regions.

What You Will Be Doing

• Vendor Governance & Relationship Management
  • Manage ongoing vendor engagement, service reviews, issue escalation and performance oversight.
  • Escalate critical service issues and oversee root cause analysis activities.
  • Track vendor commitments, roadmaps, enhancement requests and remediation plans.
• Stakeholder Management & Governance
  • Manage relationships with senior stakeholders across Legal, Compliance, Risk, Operations and Technology.
  • Drive stakeholder communications and action tracking.
  • Act as trusted advisor for regulatory technology strategy and adoption.
• Regulatory Technology Product Management
  • Gather and prioritize business requirements.
  • Coordinate product testing and user acceptance activities.
• Operational Oversight & Service Management
  • Monitor incidents, service tickets, defects and user issues.
  • Identify trends and systemic issues through management reporting.
  • Ensure timely resolution of critical business-impacting events.
• Strategic Program & Business Onboarding
  • Support onboarding of new business functions to regulatory technology platforms.
  • Manage regulatory coverage discussions with business stakeholders.
  • Support strategic growth initiatives and enterprise expansion opportunities.
• AI & Innovation Governance
  • Support adoption and governance of AI-enabled regulatory technology capabilities.
  • Coordinate AI feature testing and validation exercises.
  • Partner with technology teams and vendors on AI enablement initiatives.
  • Coordinate AI content ingestion and quality assurance activities.
• Executive Reporting & Strategic Communication
  • Prepare executive presentations, governance packs and strategic recommendations.
  • Produce management reporting and performance metrics.
  • Present operational trends and strategic insights to senior management.