Lead Product Designer, LMTS

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The Lead Product Designer will work on designing interfaces for AI-driven products, focusing on user understanding and interaction in autonomous sales conversations.

Responsibilities:

• You’ll design the interface for shaping its personality, goals, and objection handling
• You’ll work on Piper's live presence, the chat and video experience where the AI is the rep
• You prototype in code or with AI tools, not just Figma
• You ship design decisions, not just document them

Requirements:

• 6+ years of product design, with at least 2 years on AI or conversational experiences
• You understand LLM behavior (latency, streaming, confidence, failure modes) and design for it honestly
• Fluent in AI tooling as a core part of how you work, not an experiment
• Strong visual and interaction craft. You have taste
• Comfortable without a detailed brief. You define the problem alongside the solution
• Works directly with eng and ML. No handoff culture here
• Voice, video, or real-time communication design background
• Familiarity with enterprise sales or CRM workflows
• Experience designing multi-step autonomous workflows