Sales Development Representative (Mandarin Speaking)

Crimson Education is the world’s leading college admissions consulting firm, helping ambitious students gain admission to the world’s top universities through expert-led guidance. The Sales Development Representative will serve as the first point of contact for incoming potential Chinese clients, ensuring a smooth customer experience and maintaining professional relationships.

Responsibilities:

• Monitor leads and enrollments from marketing across all channels (Events, PR, WeChat, FB, Content, Emails, SEO & more) with weekly/monthly progress reporting, customer behavior, and user experience
• Making calls and responding to enquiries from parents and students to qualify them for sales processes, ensuring that data is diligently and accurately entered and managed within Crimson’s Client Relations Management (CRM) system Salesforce
• Establish, develop and maintain positive and professional customer interactions and relationships for Crimson creating a positive first impression that aligns with the company’s dedication to a high quality service
• Updating the record of these leads and tracking their movements to the next stage of the sales pipeline in Salesforce
• Schedule meetings for the leads to meet with Crimson’s Academic Advisor
• Continuously improving sales techniques, processes and enhancing industry
• Able to manage sales target and KPI independently and as a team
• Support in coordination of specific outreach tactics including expos, seminars, webinars, school talks, and related event support

Requirements:

• Native or Proficient in Mandarin
• Proficient in English - Spoken/Written
• Excellent communication skills
• Excellent organization skills
• Professionalism, Time and Stress Management, Confidence, Positive attitude (patience, empathy), Willingness to learn and go the extra mile
• Experience in Chinese Marketing platforms and channels
• Experience in Customer Service, Customer Success
• Experience in the Education or professional services (e.g. marketing agency, financial services, management consulting, hospitality, etc.) sector and using CRM (Salesforce) and multiple systems and platforms
• Experience in the education sector — for example, the high school or higher education space(s) (preferred but not mandatory)
• Background in college consulting or similarly parent focused roles (preferred but not mandatory)