Customer Service Rep

GXO Logistics, Inc. is a leading provider of cutting-edge supply chain solutions. They are seeking Customer Contact Center Support Representatives to respond to inbound contacts, assist customers, and maintain customer databases.

Responsibilities:

• Respond to inbound contacts via email, chat, SMS, phone
• Upsell and cross-sell additional items
• Answer inquiries while maintaining and updating the customer database
• Maintain a sense of urgency in responding to the customer's needs
• Be creative and go above and beyond when assisting our customers
• Accurate and efficient order entry and maintenance of customer files
• Ask probing questions and overcome objections

Requirements:

• High School Diploma or equivalent
• 6 months of Customer Service experience (in person or over the phone)
• Pleasant and professional telephone etiquette
• Ability to adapt to the fast-paced internet environment
• Problem-solving skills
• PC literate and basic typing skills (at least 30 wpm)
• Regular and punctual attendance is a must
• Flexible to work schedule between the following hours - Shift: Monday - Friday 7:50 am – 8:00 pm; Sat 8:00 am - 4:30 pm CST
• Strong work ethic
• Dependable
• Ability to consistently follow through
• Positive attitude
• Self-motivated and able to work effectively without constant supervision
• Team-oriented and able to work collaboratively
• Effective communication and verbal skills
• Flexible and adaptable