DevOps Engineer Senior-ThousandEyes

Progressive Insurance is dedicated to helping employees move forward in their careers. As a Senior IT DevOps Engineer, you will be instrumental in enhancing the enterprise observability and monitoring capabilities, collaborating with various teams to ensure operational excellence.

Responsibilities:

• Play a key role in expanding our enterprise observability and digital experience monitoring capabilities
• Help design, deploy, support, and scale monitoring solutions across complex cloud and on-premises environments
• Drive monitoring strategy, platform adoption, automation, and operational excellence while gaining exposure to Splunk Cloud and broader observability initiatives

Requirements:

• Bachelor's Degree or higher in an Information Technology discipline or related field of study (e.g., Computer Science, Software Engineering, Telecommunication, Math) and minimum of four years working with operating system hardware and/or software components in designing and scripting infrastructure solutions
• In lieu of degree, minimum of six years related experience working with operating system hardware and/or software components in designing and scripting infrastructure solutions
• Experience deploying, administering, and supporting Cisco ThousandEyes Enterprise Agents and SaaS platform components, including configuration, upgrades, troubleshooting, user administration, and operational support
• Experience with Splunk Cloud, Splunk Observability, or similar observability platforms preferred
• Strong knowledge of enterprise networking concepts, including TCP/IP, DNS, HTTP/HTTPS, routing, firewalls, VPNs, load balancers, and hybrid cloud connectivity across on-premises, cloud, WAN, internet, and SaaS environments
• Experience supporting Linux-based Enterprise Agents, virtual appliances, and cloud infrastructure, with automation and Infrastructure-as-Code using Terraform, Ansible, Python, PowerShell, or similar tools
• Experience integrating ThousandEyes with observability, ITSM, identity management, API, and CI/CD platforms to improve automation, reliability, and operational efficiency
• Proven ability to develop technical documentation, runbooks, standards, and governance practices that enhance the security, maintainability, and long-term supportability of ThousandEyes and related observability platforms