Technical Customer Success Manager (SaaS)

Hire Hangar Global is a fast-growing company that connects top talent with vetted employers. The Technical Customer Success Manager ensures clients achieve measurable outcomes through a technology-driven podcast and content distribution service, guiding them through onboarding, adoption, and ongoing success.

Responsibilities:

• Manage the full customer lifecycle from onboarding through renewal
• Act as a trusted advisor, combining business context with technical understanding
• Translate client needs into documented processes, workflows, and service actions
• Support data-driven conversations using platform metrics, reports, and integrations
• Proactively resolve issues and manage expectations with clarity and professionalism
• Partner with internal teams to align technical execution with client goals
• Capture feedback, success stories, and opportunities for continuous improvement

Requirements:

• 2–4 years of experience in customer success, technical account management, or SaaS support
• Foundational knowledge of SQL and Python, with the ability to discuss logic, queries, or data flows
• Experience working within a tech or SaaS company environment
• Non-negotiable: Prior remote work experience, strong command of remote collaboration tools (Slack, Zoom, Google Workspace, Asana or similar), and experience supporting U.S. or UK-based clients. Candidates without this background will not be considered
• Strong communication skills and confidence in client-facing interactions
• Detail-oriented with a structured, systems-focused mindset
• Background in marketing agencies, martech, or content platforms
• Experience with automation tools, CRM customization, or reporting
• Familiarity with podcasting, content production, or B2B services