Customer Success Manager - NAMER

Multiplier is a global employment platform that helps companies hire, onboard, manage, and pay talent in more than 150 countries. The Customer Success Manager will build outcome-based relationships with named accounts, drive product adoption and customer growth, identify expansion opportunities, and collaborate with Sales, Product, Operations, and Engineering to improve customer experience and retention.

Responsibilities:

• Build trusted relationships with our named accounts through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier
• Actively monitor adoption of our products/services, provide industry knowledge and best practices to drive engagement
• Partner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best customer experience to drive growth and retention
• Be the voice of our customers to our Product team, synthesizing feedback received and offering informed opinions and solutions, to help shape our product roadmap
• Understand the needs of our customers across industries and tiers, and design solutions to meet those unique business needs
• Identifying growth opportunities within your portfolio

Requirements:

• You are experienced in building and nurturing customer relationships, ensuring to meet customer and business goals
• You are able to explain complex topics in easy and concise language and have excellent communication and writing skills
• You are organized, detail-oriented, are able to prioritize and perform well under pressure, helping you to stay on top of a larger book of customers
• You have a positive attitude, are self-motivated and resilient, adapting easily to change in our high-growth start up environment
• Based in North America or South America
• Min 3 to 5 years of Customer facing experience (ideally within B2B SaaS or HR)
• Min 2 years in pure enterprise account/ relationship management
• Min 2 of the last 3 years overachieving goals and targets
• A people-first, and growth mindset
• An affinity to work (thrive!) as a remote employee, within a fast-growth business, and an incredibly explosive sector
• The ability to work independently, problem-solve proactively, and collaborate effectively
• Comprehension of value-based sales
• Discipline in Account Planning, Forecasting, and Quota Attainment
• Previous experience of working in customer success/service
• a background at a HR SaaS company
• experience in working remotely