Customer Service Representative (Travel Industry)

Enchanted Horizons Travel is seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry. This role involves assisting clients with travel-related inquiries and ensuring a smooth, positive experience throughout the planning and booking process.

Responsibilities:

• Respond to customer inquiries via phone, email, and online messaging
• Assist clients with travel planning, reservations, and general questions
• Provide accurate information about destinations, travel options, policies, and procedures
• Maintain clear, professional, and timely communication
• Follow company service standards and operational guidelines
• Document client interactions and updates in company systems
• Support clients before, during, and after travel as needed

Requirements:

• Strong communication and interpersonal skills
• Ability to work independently and manage time effectively
• Comfortable using computers, email, and web-based systems
• Detail-oriented with a positive, solution-focused mindset
• Customer service experience preferred, but not required
• Interest in travel, hospitality, or tourism is a plus